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Problem with 30 second charts

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    Problem with 30 second charts

    I can't get them. I connect through esignal. Any thoughts?

    Thanks.

    #2
    Hello hilojack,

    What instrument(s) have you selected?

    For futures contracts, what contract month is selected?

    Are you able to open a 1 minute chart?

    Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
    Christopher S.NinjaTrader Customer Service

    Comment


      #3
      I am using Ninja 6.5 and getting FX data from esignal. Was working up until about 45 minutes ago

      Comment


        #4
        Hello hilojack,

        Please disconnect from eSignal, and reset the instruments.

        To reset your instruments please: go to the Tools menu, select the Options menu item, select the Misc tab, and then click on 'Reset Instruments'.
        Christopher S.NinjaTrader Customer Service

        Comment


          #5
          yikes. did that. then reconnected to esignal. tried to go to the 30 seconds. system shut down with same error message. Now I can't reopen ninja... i just get the error message before the control panel opens

          Comment


            #6
            Hello hilojack,

            What is the message you receive?
            Christopher S.NinjaTrader Customer Service

            Comment


              #7
              NinjaTrader has detected a problem and needs to shut down. Information has been written to the trace file. Please restart NinjaTrader and send us an email via Help > Mail to Support and include information on how you may have encountered this problem. This email will automatically embed relevant trace file information to help us diagnose the problem.

              Comment


                #8
                Hello hilojack,

                Please go to Help > Mail To Support, enter in your email, place 'ATTN: Chris S' and a link to this post in the subject line and click Send.
                Christopher S.NinjaTrader Customer Service

                Comment


                  #9
                  I can't get to help Chris.... NinjaTrader now won't open.

                  Comment


                    #10
                    Hello hilojack,

                    Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris S" in the subject line.

                    In the message, please include the following:
                    1.) A link to this forum thread.
                    2.) Your most current trace and log files.

                    You will find the file here: My Documents > NinjaTrader 6.5-> Trace > trace.YYYYMMDD.txt

                    Log file will be located by going to Documents->NinjaTrader 6.5->Log->log.YYYYMMDD.txt
                    Christopher S.NinjaTrader Customer Service

                    Comment


                      #11
                      Email sent. thx

                      Comment


                        #12
                        User is able to open NinjaTrader and load 30 second charts after renaming the NinjaTrader database file.
                        Christopher S.NinjaTrader Customer Service

                        Comment

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