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login failed: Unable to login(13): permission error

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    login failed: Unable to login(13): permission error

    I get this when trying to log into zenfire.

    Is there a known problem at this time?

    (My firewall settings etc., are all the same as when I usually log in, my subscription is up to date, my internet connection IS working, my Windows updates is up to date and I've tried restarting NT)

    #2
    Hello Instamess,

    I am not aware of any issues - I am able to connect on my end.

    Can you please send me your log and trace files, so I can investigate. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, login failed: Unable to login(13): permission error' in the subject field and enable 'Log and trace files'.
    JasonNinjaTrader Customer Service

    Comment


      #3
      Thanks for your quick reply.

      I tried that. It says that the attachment file doesn't exist.

      Comment


        #4
        Can you please send me the files via your regular email. You can send it to support[at]ninjatrader[dot]com. Please put 'Att Jason, login failed: Unable to login(13): permission error' in the subject header.

        C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20130923 for today. (log.yyyymmdd for any other date)

        C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20130923 for today. (trace.yyyymmdd for any other date)
        JasonNinjaTrader Customer Service

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          #5
          Thanks for your email help.

          As per your instructions I added a certificate to my internet options and ran the various network shell commands and the login is now working.

          However, I would like to know the background to the problem. Despite your quick replies, I've lost a couple of hours today of not being able to log into Zenfire... and would like to avoid that in future.

          Comment


            #6
            Good to hear you can connect again.

            Unfortunately I am not sure why you had a certificate missing - I am not aware of any known causes. Were there any changes on your computer since the last time you were able to connect successful?
            JasonNinjaTrader Customer Service

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              #7
              No, no changes. I shut my laptop on Friday (didn't even close Windows) and reopened it on Monday morning ... and couldn't connect.

              Comment


                #8
                Jason - I am getting a login error as well. Can you post the instructions you gave Instamess, so I can give them a try as well.

                Thanks!

                Comment


                  #9
                  Hello MrSlausen,

                  Thanks for your post.

                  First ensure you are running the latest version of NinjaTrader

                  To check what version of NinjaTrader you are running go to Help> About
                  To upgrade to NinjaTrader version 7.0.1000.15 please follow the link bellow.
                  http://www.ninjatrader.com/download-registration.php
                  Under Current User paste your license key.
                  You can locate your license key under Help> License key
                  Select Download NinjaTrader
                  Download Version 7.0.1000.15 (Current)
                  Before running the installer ensure NinjaTrader is closed.
                  Restart and test.

                  If this did not work, please download the attached files
                  Extract the files
                  Exit all programs and install each certificate
                  Once complete launch NinjaTrader and test
                  If this does not work I would recommend to send an email to support[at]ninjatrader[dot]com so we can set up a remote call
                  Attached Files
                  BrandonNinjaTrader Customer Service

                  Comment


                    #10
                    Thank you Brandon!

                    Comment


                      #11
                      Login Error

                      NT

                      Can you please see what is happening here as i can not log in to your stupid system...
                      Attached Files

                      Comment


                        #12
                        Hello sharmas,

                        I'm sorry to hear of your frustration.

                        So that I may investigate please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of the Config file which you will find in the Documents > NinjaTrader 7 folder. (Please do not post this file on the forum as it contains login and licensing information which you would not want to publicly share.)
                        KyleNinjaTrader Customer Service

                        Comment


                          #13
                          This is all stuffed up

                          Now i am getting permission error....

                          I can not believe how pathetic you guys have become lately...Ninja Trader wake up your business is going same as Mirus went...Crazy...

                          Originally posted by NinjaTrader_Kyle View Post
                          Hello sharmas,

                          I'm sorry to hear of your frustration.

                          So that I may investigate please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of the Config file which you will find in the Documents > NinjaTrader 7 folder. (Please do not post this file on the forum as it contains login and licensing information which you would not want to publicly share.)

                          Comment


                            #14
                            To get an update today would be nice....Or is it like snail speed that NT works within...
                            Pathetic service...

                            Comment


                              #15
                              sharmas,

                              Once again, I'm sorry to hear of your frustration.

                              I have not yet received the email which I requested a few minutes after your original post. Has this message been sent? If so, could you please PM me with an email address where I can contact you?
                              KyleNinjaTrader Customer Service

                              Comment

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