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Ninjatrader doesn't start up properly.

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    Ninjatrader doesn't start up properly.

    Hi there.

    I'm using Ninjatrader in a cloud.
    I have a problem to start it up properly. When I load a workspace and enable a strategy Ninjatrader gives no reaction. No shortage of memory or what so ever.

    Thx in advance.

    Theo
    Attached Files

    #2
    Hello Theo,


    Thank you for the forum post.


    Do you ever see any information appear on the Chart?


    I would like to investigate this situation more closely.


    Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.2.) Your latest log and trace file from this PC on the cloud:
    You will find the log file in the Documents > NinjaTrader 7 > Log folder.
    • The log file will be named "log.20130924.txt"


    You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
    • The trace file will be named "trace.20130924.txt"
    Ryan L.NinjaTrader Customer Service

    Comment


      #3
      Hi Ryan.
      Thx for your quick reply
      .Sometimes after a while (10 minutes or more) the strategy is enabled. At the moment I use 2 strategies. One enabled. The other strategy is not enabled, because in that case Nt gives no reaction.

      thx in advance.

      Comment


        #4
        Log and trace files sent

        Comment


          #5
          Hello Theo,


          Thank you for the follow up.


          I wanted to follow up with you on this thread to let you know I have not received the log and trace files yet.


          Since you have already submitted the files, it may be that the files were too large to send via email.

          If this is the case you can use a service such as https://www.wetransfer.com/ or http://www.sendspace.com/


          Note: when using these services make sure to include "ATTN: Ryan L. 923971" in the subject line.

          I look forward to assisting you further.
          Ryan L.NinjaTrader Customer Service

          Comment


            #6
            Hi Ryan.

            Sent it again usual way via mail to support

            Thx in advance

            Theo.

            Comment

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