Some charts not updating

[joemiller]

My Forex workspace is comprised of 8 Forex charts. Some are updating and some are not? All charts have the same data series settings [see attached].

[NinjaTrader_Jason]

Hello joemiller,

Can you please check the items listed at the link below which can explain why charts do not receive realtime data.

http://www.ninjatrader.com/support/forum/showthread.php?t=3725

[joemiller]

I checked the items listed in the link and none applied to my situation.
I had 100 charts in 13 workspaces so I closed 11 workspaces, leaving a forex workspace and an ETF workspace.
after that all 8 forex charts started updating. however ETF charts in the ETF workspace still do not update even though some of the chart session templates were changed to default 24x7?

[NinjaTrader_Jason]

Do you receive realtime data if you select an ETF in a Dynamic SuperDOM? If so, what happens if you windowlink the Dynamic SuperDOM to a chart? You can windowlink windows by selecting the same color for the L button in the upper right corner.

Are you able to receive realtime data if you select the ETF's in a Market Analyzer or in the Control Center-->Orders-tab?

To what data feed provider do you connect in NinjaTrader?

[joemiller]

The 8 ETFs started updating all of a sudden at 945 am, and the 8 forex charts are now working ok.

Thanks for all the debugging suggestions but I have no idea about the concepts you describe, and I just plain don’t have time to research it.

I have only two workspaces open now [ie] with 8 forex charts and 8 ETF charts. Seems like I shouldn’t be having all this trouble with such a simple situation so I must be doing something very wrong … especially since my data feed is kinetick live which is NT’s data feed.

Could you possibly take a look at my setup by logging onto my computer with your remote control program?

[NinjaTrader_Jason]

Hello joemiller,

Can you please send me your log and trace files first, so I can investigate. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, Some charts not updating' in the subject field and enable 'Log and trace files'.