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Data not loading on charts

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    Data not loading on charts

    This is a problem that seems to happen every few months. My charts are not loading data. They only load current data. If I reload all historical data, it reloads to a past level, then catches up when there is a trade at a price level away from the data that is loaded. But it is missing data.

    #2
    Hello,

    Can you please clarify who you connect to for data? What instrument and expiry are you currently using?
    MatthewNinjaTrader Product Management

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      #3
      I am connected to AMP CQG data. It is happening on the CL 12-13

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        #4
        Hi,

        I received your log and trace files and it shows that your merge policy is requesting 11-13 for today's date.

        Please double check the 12-13 now and see if perhaps you will need to change the roll over date for this contract.

        You can do this by going to Tools--> Instrument Manager--> locate the instrument and select 'Edit'.

        From the Instrument Editor, click on the Misc tab--> scroll down the the "Contract Months" section.

        Please ensure that the rollover date is 10/18 or earlier.

        I'm including a video which details this process to help you further:

        NinjaTrader 7 Tips - Adjust & Customize Roll Over Dates


        Once you have made this change, you can right click on your charted instrument and select 'reload all historical data'.
        MatthewNinjaTrader Product Management

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          #5
          Thanks. That fixed it.

          Jose

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