To test the issue, I created a brand new Virtual Machine, installed NinjaTrader and imported the exact same file. I did not have any issues.
I suspect that the issue is with a firewall, but the customer claims to have turned off the firewall as a test, and still gets the problem. This customer is in Switzerland. I am not sure if that is germane to the issue.
Any ideas of what the problem might be, and how to solve it?
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