Problem with log into Zen-Fire demo account

[AutoTraderOne]

Hi,

I have problem with logging into Zen-Fire demo account. I have an old version of NinjaTrader installed in my machine, then i upgraded it to 7.0.16.

NinjaTrader can start and connect to simulation feed or end of day data fee. But when i created a new connection to connect to Zen-Fire demo account.

It failed with message

“Login Failed: Please check your Account Connection Parameters and your Internet Connection.”

Then I tried to install NinjaTrader in a virtual machine (vmware), it could connect to Zen-Fire demo account without problem.

So, the demo account user name and password are ok.

then, what is the problem with machine?

here are the logs:

11/3/2013 9:48:05 PM|1|4|Verifying license at primary server...
11/3/2013 9:48:06 PM|2|4|Session Break (Version 7.0.1000.16)
11/3/2013 9:48:06 PM|1|4|Current license: Type=SimulationOnly State=Verified StartDate=5/1/2006 EndDate=12/30/2099 Collective2 Dtn ESignal External Provider2 Provider3 Provider7 Replay Simulator Yahoo Gain Hosted AdvancedStrategyManagement AutomatedTrading BasicEntry Charting DataConnection SuperDom
11/3/2013 9:48:09 PM|1|2|Global simulation mode enabled
11/3/2013 9:48:09 PM|2|4|Our website issues appear to be resolved. If you have questions, please email [email protected]
11/3/2013 9:48:11 PM|2|4|Check out our YouTube Channel for the latest Tips and Partner Presentations!
11/3/2013 9:48:12 PM|2|4|NinjaTrader Version 7 Release 16 Released
11/3/2013 9:48:12 PM|1|4|Order entry hot keys disabled
11/3/2013 9:48:12 PM|1|2|Optimized CPU performance enabled
11/3/2013 9:48:12 PM|1|4|Automated trading disabled
11/3/2013 9:48:16 PM|1|2|Zen-Fire SIM: Primary connection=Connecting, Price feed=Connecting
11/3/2013 9:48:16 PM|1|2|Connecting to NinjaTrader data server (DS1.NinjaTrader.com/31654)
11/3/2013 9:48:18 PM|3|2|Zen-Fire SIM: Please check your account connection parameters and your internet connection.(LoginFailed)

[NinjaTrader_Kyle]

Hello AutoTraderOne,

Thank you for contacting us to report the issue.

I'd like you to start by recreating the connection based on your results on the virtual PC:

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

The following link will take you to a page that details the steps required for creating a connection to your Zen-Fire based brokerage.
Click here to take me to the Zen-Fire Connection Guide

[AutoTraderOne]

hi, Kyle,
Thank you for helping. By the way, NinjaTrader worked in virtual PC, but not in my physical PC.

Yes, I followed your instruction. Removed -> restart NinjaTrader-> recreated new connection. But, it still failed to connect to Zen-Fire demo account.

[NinjaTrader_Kyle]

Hello,

Thank you for getting back to me.

Please contact me by email at Support AT NinjaTrader DOT com. In the message, please include the following:

1.) A link to this forum thread.

2.) A copy of your Config file. The file is located in the Documents > NinjaTrader 7 folder.

3.) A copy of today's trace file. The file is located in the Documents > NinjaTrader 7 > Trace folder. I would need the 'trace.20131103.txt' file.

[AutoTraderOne]

Thanks to Kye and Jason,

Everything is ok now after I disabled the VMware network connection. It may be that VMware connection takes up some ports.