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NT Frozen
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NT Frozen
For some reason NT is frozen. The charts are not updating with new data. I am currently running two strategies. I don't want to restart NT unless I absolutely necessary. Do you have any suggestionsTags: None
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Hello Aldenstout,
Thank you for your post.
Is the entire platform frozen or just the charts?
- Are you able to right click in the charts--> Reload All Historical Data?
Also, which provider are you connected to? Check in the lower left corner of the control center in the green colored box.Vince B.NinjaTrader Customer Service
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I tried to reload the historical data and it is still frozen. I am connected to Kinetick and and the light is green.
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Hello,
Please send a note to Support[At]NinjaTrader[Dot]Com.
Put ATTN: Cameron in the subject field and a link to this forum post in the body.
Please provide me with your latest Log and Trace files.
You will find the log file in the Documents > NinjaTrader 7 > Log folder.
* The log file will be named log.20131104.txt
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
* The trace file will be named trace.20131104.txtCameronNinjaTrader Customer Service
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