NT immediately crashes after launch

[arcturius]

Hello,

I am trying to evaluate NT. Never used it before. I have downloaded free version - 7.0.1000.16 (Current).

My env: Windows 8.0 32bit, latest updates installed, 3GB, Avast AV

Installation worked fine (under elevated permissions). But when I click the icon of NT on the desktop it immediately crashes with WER file attached below. No NT process left in memory after crash.

I have tried to use the recipe from here http://www.ninjatrader.com/support/f...ad.php?t=57923. It didnt help. Tried to run it with elevated permissions, with antivirus off. It didnt help as well. Tried to download previous version of NT - seems your website contains a dead link to it.

Please advise.

Best regards,
Pavel.

-- WER ---
Version=1
EventType=APPCRASH
EventTime=130291854362941732
ReportType=2
Consent=1
UploadTime=130291854364211900
ReportIdentifier=8e17a65c-4fb3-11e3-b035-000000f0020f
Response.BucketId=39cc904a8adf83ce35af6861363d609f
Response.BucketTable=1
Response.LegacyBucketId=-412090071
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=NinjaTrader.exe
Sig[1].Name=Application Version
Sig[1].Value=7.0.1000.16
Sig[2].Name=Application Timestamp
Sig[2].Value=524e545d
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.2.9200.16578
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=515fac9c
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00001248
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.2.9200.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\NinjaTrader 7\bin\NinjaTrader.exe
UI[3]=NinjaTrader application has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\NinjaTrader 7\bin\NinjaTrader.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Program Files\AVAST Software\Avast\snxhk.dll
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[6]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[7]=C:\Windows\system32\msvcrt.dll
LoadedModule[8]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[9]=C:\Windows\system32\RPCRT4.dll
LoadedModule[10]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\msc oreei.dll
LoadedModule[11]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\GDI32.dll
LoadedModule[14]=C:\Windows\system32\IMM32.DLL
LoadedModule[15]=C:\Windows\system32\MSCTF.dll
LoadedModule[16]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\msc orwks.dll
LoadedModule[17]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.6910_none_d089c358442de345\MSVC R80.dll
LoadedModule[18]=C:\Windows\system32\shell32.dll
LoadedModule[19]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[20]=C:\Windows\system32\SHCORE.dll
LoadedModule[21]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[22]=C:\Windows\assembly\NativeImages_v2.0.50727_32\ms corlib\d1ce70bf6cbab6ab838cbd8b50e902c1\mscorlib.n i.dll
LoadedModule[23]=C:\Windows\system32\ole32.dll
LoadedModule[24]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[25]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[26]=C:\Windows\system32\uxtheme.dll
LoadedModule[27]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[28]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[29]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\msc orjit.dll
LoadedModule[30]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Sy stem\1b46657236c1f942f9dbaf6aac73bb49\System.ni.dl l
LoadedModule[31]=C:\Program Files\NinjaTrader 7\bin\CliSecureRT.dll
LoadedModule[32]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[33]=C:\Windows\system32\PSAPI.DLL
LoadedModule[34]=C:\Windows\SYSTEM32\iphlpapi.dll
LoadedModule[35]=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule[36]=C:\Windows\system32\NSI.dll
LoadedModule[37]=C:\Windows\SYSTEM32\WINNSI.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=APPCRASH
ConsentKey=APPCRASH
AppName=NinjaTrader application
AppPath=C:\Program Files\NinjaTrader 7\bin\NinjaTrader.exe
ReportDescription=Stopped working

[NinjaTrader_Kyle]

Hello,

Thank you for contacting us to report this issue.

So that I may investigate please follow up with me by email at Support AT NinjaTrader DOT com. In the message please include a link to this forum thread and a copy of today's trace file. The file is located in the Documents > NinjaTrader 7 > Trace folder. I would need the 'trace.20131117.txt' file.

[arcturius]

Hello Kyle,

I have sent email to your support address. As for trace file I have checked Documents > NinjaTrader 7 > Trace folder. The folder itself exists, but there are no files in it.

Please let me know when it is fixed.

Thank you,
Pavel.

Hello,

Thank you for contacting us to report this issue.

So that I may investigate please follow up with me by email at Support AT NinjaTrader DOT com. In the message please include a link to this forum thread and a copy of today's trace file. The file is located in the Documents > NinjaTrader 7 > Trace folder. I would need the 'trace.20131117.txt' file.

[saltminer]

Crash at launch

Hi Ninja,
same problem for me.
A Parallels Win 8 virtual machine that I have been happily running Ninja on for a year or two has suddenly gone bad. Ninja crashes at startup - before the splash screen is visible.
I have tried everything, including doing a full uninstall, renaming of the documents folder with "old" so that Ninja has to create a new one.
Even with a fresh install, it crashes at launch. It crashes too early to write any log or trace files.
I have not updated or installed anything new in that Ninja recently, and in any case the fresh install certainly doesn't have anything funky in it. The only thing that did happen recently is that Windows did a bunch of updates to itself, but that should not harm Ninja. On other machines I've got Ninja running on Win 8 and Win 8.1 no problems.
What can I do? I need to use this multi-core machine for larger backtests. What is the way forward from here?
Thanks,
saltminer

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

Please contact me at Support AT NinjaTrader DOT com. In the message please include a link to this forum thread and a copy of today's trace file. The file is located in the Documents > NinjaTrader 7 > Trace folder. I would need the 'trace.20140428.txt' file.

[saltminer]

Hello Kyle,
please reread my post. There are no trace files.
saltminer

[NinjaTrader_Kyle]

Hello,

Please contact me at Support AT NinjaTrader DOT com with a link to this forum thread and we will schedule a time to further investigate remotely.