also disconnected yahoo data and connected to Interactive brokers but the chart is still the same
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NinjaTrader
incorrect data coming thru on charts
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Hello fiddy,
As I investigate further, you may be able to resolve the chart for BHP by updating your splits & dividends:
First, enable the options to adjust for Splits & Dividends:
- Control Center > Tools > Options...
- Data tab
- Check "Adjust for splits" and "Adjust for dividends"
- Click OK when finished.
Make sure you are connected to the Yahoo connection and then update Splits and Dividends:
- Control Center > Tools > Instrument Manager
- Type "BHP" into the Name field > Click Search
- Double left mouse click on the BHP Instrument from the grid below and the Instrument Editor window will open
- Click the "Misc" tab and then click the "Update Splits & Dividends" button at the bottom.
- Click OK when finished.
- Disconnect from Yahoo and reconnect to your data feed.
- Right mouse click on your chart > Reload all historical data
We have a video on Splits & Dividends on our YouTube Channel:
Please let me know if this helps to resolve the situation or if I can provide any further assistance.Ryan L.NinjaTrader Customer Service
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Incorrect Data
Ryan
I am still having issues with the data coming thru from Yahoo for asx stocks
I have attached a chart image
When I try to update for splits and dividends for asx stocks it does not work, it basically continually searches and I have to end up shutting down Nina trader via task master to do anything.
However when I update for US stocks I don't have an issue
thanks
Bryan
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Hello Bryan,
Thank you for the follow up.
You can delete your cached historical chart data and re-test the split and dividend:
Please use the steps I have provided below to delete your historical data:
- Close NinjaTrader
- Documents
- NinjaTrader 7
- Open the db folder
- Delete the Cache folder
- Restart NinjaTrader
- Connect
- Update Splits & Dividends on BHP and re-test the chart.
Please let me know if the BHP chart still does not load at expected and we can schedule a remote support call to take a closer look on your end.Ryan L.NinjaTrader Customer Service
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Hello Bryan,
Thank you for the follow up.
I can schedule a support call with you to investigate further on your end.
Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.
In the message, please include the following:
1.) A link to this forum thread.
2.) A good contact number and time frames availableRyan L.NinjaTrader Customer Service
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Hi Ryan
I contacted a third party provider which I use to import an ASX list. They said that their product does not impact on the data.
However they recommended that I do the following right-mouse click on the BHP chart, while connected to your data provider, and select “Reload All Historical Data”.
This fixed the BHP chart. Is there a way to do this in bulk, as this issue is occurring on numerous charts
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Hello Bryan,
Thank you for the follow up.
You can reload historical data for all active instruments with the Historical Data Manager:
- Control Center > Tools > Historical Data Manager...
- Click the Reload tab
- Click "Reload All"
- Close the Historical Data Manager when finished
Ryan L.NinjaTrader Customer Service
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Hello Bryan,
Thank you for the follow up.
Yes this should be possible for all active instruments on your workspace with the Historical Data Manager:
- Control Center > Tools > Historical Data Manager...
- Click the Reload tab
- Click "Reload All"
- Close the Historical Data Manager when finished
Ryan L.NinjaTrader Customer Service
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Hello,
Thank you for the follow up.
To troubleshoot initially > left mouse click on the "return" arrow in the upper right hand corner, does the chart/price appear as expected?
If not, you can right mouse click on the chart background > Reload all historical data.
If you would like. I can investigate this situation closer if you send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.
In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest log and trace file:
You will find the log file in the Documents > NinjaTrader 7 > Log folder.
- The log file will be named "log.20140512.txt"
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.- The trace file will be named "trace.20140512.txt"
Ryan L.NinjaTrader Customer Service
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