incorrect data coming thru on charts

[fiddy]

some of my charts with yahoo data are showing the incorrect price history.

also disconnected yahoo data and connected to Interactive brokers but the chart is still the same

[NinjaTrader_VinceB]

Hello Fiddy,

Thanks for the post.

When I try to bring up the chart I receive an error message 'Failed to retreive data from Yahoo', so I can't reproduce the issue here on my end.

What happens when you right click in the chart--> Reload All Historical Data?

[NinjaTrader_RyanL]

Hello fiddy,


As I investigate further, you may be able to resolve the chart for BHP by updating your splits & dividends:


First, enable the options to adjust for Splits & Dividends:

• Control Center > Tools > Options...
• Data tab
• Check "Adjust for splits" and "Adjust for dividends"
• Click OK when finished.

Make sure you are connected to the Yahoo connection and then update Splits and Dividends:

• Control Center > Tools > Instrument Manager
• Type "BHP" into the Name field > Click Search
• Double left mouse click on the BHP Instrument from the grid below and the Instrument Editor window will open
• Click the "Misc" tab and then click the "Update Splits & Dividends" button at the bottom.
• Click OK when finished.
• Disconnect from Yahoo and reconnect to your data feed.
• Right mouse click on your chart > Reload all historical data

We have a video on Splits & Dividends on our YouTube Channel:

• http://youtu.be/JUiD2wK8MKM

Please let me know if this helps to resolve the situation or if I can provide any further assistance.

[fiddy]

Incorrect Data

Ryan

I am still having issues with the data coming thru from Yahoo for asx stocks
I have attached a chart image
When I try to update for splits and dividends for asx stocks it does not work, it basically continually searches and I have to end up shutting down Nina trader via task master to do anything.
However when I update for US stocks I don't have an issue

thanks
Bryan

[NinjaTrader_RyanL]

Hello Bryan,


Thank you for the follow up.


You can delete your cached historical chart data and re-test the split and dividend:
Please use the steps I have provided below to delete your historical data:

• Close NinjaTrader
• Documents
• NinjaTrader 7
• Open the db folder
• Delete the Cache folder
• Restart NinjaTrader
• Connect
• Update Splits & Dividends on BHP and re-test the chart.

Please let me know if the BHP chart still does not load at expected and we can schedule a remote support call to take a closer look on your end.

[fiddy]

Hi Ryan

I still have the same issue after deleting the file
I also still cannot update splits and dividends for asx stocks

[NinjaTrader_RyanL]

Hello Bryan,


Thank you for the follow up.


I can schedule a support call with you to investigate further on your end.


Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A good contact number and time frames available

[fiddy]

Hi Ryan

I contacted a third party provider which I use to import an ASX list. They said that their product does not impact on the data.

However they recommended that I do the following right-mouse click on the BHP chart, while connected to your data provider, and select “Reload All Historical Data”.

This fixed the BHP chart. Is there a way to do this in bulk, as this issue is occurring on numerous charts

[NinjaTrader_RyanL]

Hello Bryan,


Thank you for the follow up.


You can reload historical data for all active instruments with the Historical Data Manager:

• Control Center > Tools > Historical Data Manager...
• Click the Reload tab
• Click "Reload All"
• Close the Historical Data Manager when finished

[fiddy]

incorrect data on charts

Is there a way to do this for all data.
I am finding that I have to have the chart open, then press the reload all button for each individual security

[NinjaTrader_RyanL]

Hello Bryan,


Thank you for the follow up.


Yes this should be possible for all active instruments on your workspace with the Historical Data Manager:

• Control Center > Tools > Historical Data Manager...
• Click the Reload tab
• Click "Reload All"
• Close the Historical Data Manager when finished

[fiddy]

what classifies as active? if I put every instrument in a market analyser would that work?

[NinjaTrader_RyanL]

Hello,


Thank you for the follow up.


Loading instruments on a Market Analyzer would not work for reloading all historical data, this would require that a chart of the instrument is created on the workspace.

[fiddy]

I have tried to reload the data for stock VZ.
I am using kinetick data and the chart shows a negative value

[NinjaTrader_RyanL]

Hello,


Thank you for the follow up.


To troubleshoot initially > left mouse click on the "return" arrow in the upper right hand corner, does the chart/price appear as expected?

If not, you can right mouse click on the chart background > Reload all historical data.


If you would like. I can investigate this situation closer if you send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest log and trace file:
You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named "log.20140512.txt"

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.20140512.txt"