Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Problems connecting to MB Trading

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Problems connecting to MB Trading

    HI

    I recently sent a number of my new members to sign up for NinjaTrader with MB trading.

    They all encountered the same issue.

    Despite registering at the Ninja download page with MBT as their broker and installing the latest NT as well as the correct version of MB Desktop Navigator (per connection guide), they do not have MB Trading as an option in the drop down when setting up their account.

    They have to contact support/forum who ask for details and then tell them that the system is now OK.

    It usually takes another 24 hours before MB Trading appears as an option.

    What are we doing wrong?


    #2
    Hello cnecorp,

    Are the users purchasing/leasing the license key or using a free version license key?

    Are the users connecting over the same network or at different locations?
    Christopher S.NinjaTrader Customer Service

    Comment


      #3
      Hi Chris

      They are generally noobs trialling the system so will be using the free versions.
      They could be from anywhere but last 3 were 1 from Auckland New Zealand and the other 2 from Melbourne Australia

      Comment


        #4
        Hello,

        Please ask that any effected users contact us directly at Support AT NinjaTrader DOT com. Their message should include a link to this forum thread and a copy of the license key which they are using. (Help > License Key)
        KyleNinjaTrader Customer Service

        Comment


          #5
          Wildo Kyle
          I will add this to our set up guide as well i.e. to contact you only if they have issues.

          Comment

          Latest Posts

          Collapse

          Topics Statistics Last Post
          Started by Gaterz, Yesterday, 06:52 PM
          1 response
          9 views
          0 likes
          Last Post NinjaTrader_Marco  
          Started by dmelleady, Yesterday, 10:18 PM
          1 response
          8 views
          0 likes
          Last Post NinjaTrader_ChrisSch  
          Started by arangocj, Yesterday, 09:46 PM
          1 response
          7 views
          0 likes
          Last Post NinjaTrader_ChelseaB  
          Started by rgoudie, Yesterday, 09:13 PM
          2 responses
          9 views
          0 likes
          Last Post rgoudie
          by rgoudie
           
          Started by bosajin, Yesterday, 03:48 PM
          3 responses
          12 views
          0 likes
          Last Post bosajin
          by bosajin
           
          Working...
          X