Problems connecting to MB Trading

[cnecorp]

HI

I recently sent a number of my new members to sign up for NinjaTrader with MB trading.

They all encountered the same issue.

Despite registering at the Ninja download page with MBT as their broker and installing the latest NT as well as the correct version of MB Desktop Navigator (per connection guide), they do not have MB Trading as an option in the drop down when setting up their account.

They have to contact support/forum who ask for details and then tell them that the system is now OK.

It usually takes another 24 hours before MB Trading appears as an option.

What are we doing wrong?

[NinjaTrader_ChristopherS]

Hello cnecorp,

Are the users purchasing/leasing the license key or using a free version license key?

Are the users connecting over the same network or at different locations?

[cnecorp]

Hi Chris

They are generally noobs trialling the system so will be using the free versions.
They could be from anywhere but last 3 were 1 from Auckland New Zealand and the other 2 from Melbourne Australia

[NinjaTrader_Kyle]

Hello,

Please ask that any effected users contact us directly at Support AT NinjaTrader DOT com. Their message should include a link to this forum thread and a copy of the license key which they are using. (Help > License Key)

[cnecorp]

Wildo Kyle
I will add this to our set up guide as well i.e. to contact you only if they have issues.