Upon starting, Ninjatrader pegs the CPU at 100% and sucks up memory and won't load

[birdog]

Hi folks:

Upon starting, Ninjatrader pegs the CPU at 100% and sucks up RAM memory down to like 100-300 mb and won't load. How can I fix?

What would cause this and how can it be prevented in the future?

Thanks...

[NinjaTrader_Jason]

Hello birdog,

Can you please send me your log and trace files, so I can investigate. Log and trace files can be found at the following locations. Please attach them in the email. You can send it to support[at]ninjatrader[dot]com. Put 'Att Jason, Upon starting, Ninjatrader pegs the CPU at 100% and sucks up memory and won't load' in the subject header.

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20131209 for today. (log.yyyymmdd for any other date)

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20131209 for today. (trace.yyyymmdd for any other date)

[birdog]

@Jason ...I already sent them before your message here just a few min. ago but without your name on the subject...do you see it?

[NinjaTrader_Jason]

Yes, please see my response I just sent.

[birdog]

Ok...NT loaded, but when i go to my workspace it says loading for a long long time in the chart windows...I just started repairing the DB but what else should I do?

[NinjaTrader_Jason]

Please see the email I just sent you.

Please wait for the workspace to be loaded. If the charts do not load after a few minutes, please perform the following steps and check if charts load data as expected. Shut down NinjaTrader and delete the db-->cache folder. You can find the folder at the location below.

C:\-->Users-->*Windows user account*-->Documents-->NinjaTrader 7-->db-->cache

Start NinjaTrader and check if the issue persists.

The cache folder is used to quickly load data in charts - the actual data is saved in the tick, minute and day folders. So the first time you load chart data after deleting the db-->cache folder, it will take a little longer to load than usual. Once all data is loaded, it will load data quickly again.

[birdog]

Ok...that worked...what causes that and how can I prevent in the future (or can I)? Thanks for the prompt help!

[NinjaTrader_Jason]

Unfortunately I am not sure what caused the issue. If the issue recurs, please let us know and check for any consistencies.