no price in chart

[NinjaTrader_Brandon]

Hello jeronymite,

Thanks for your reply.

We will be attempting once again on this upcoming weekend to get the main server up.

[jeronymite]

Status?

How is this progressing?

[NinjaTrader_Matthew]

Thanks for checking in.

Our server teams are working on a solution to restore access to these servers, however we do not have an ETA on when they will be operational again.

[AkiraX]

Are servers back online? Still not able to populate charts with historical data.

[NinjaTrader_Matthew]

At this time, the historical data servers used for a GAIN connection are still offline. We do not have an ETA on when they will be back up, but we're looking into all possible solutions.

[jeronymite]

Status?

It's now more than two months since this issue was identified and the GAIN servers have been offline for that period too.

When will this be rectified?

Thanks.

[jeronymite]

Error on GAIN Adapter

This may or may not be related, but I have been seeing occasional errors on the GAIN Adapter, pulling directly from GAIN. The error popup is attached.

Regardless of the data error encountered, a null reference in the code is in need of a bug fix. Using NT 7.0.1000.22 (64 bit).

Thanks.

[NinjaTrader_Jason]

Unfortunately, we still do not have an ETA at this time.

As per the error, do you notice any consistency between the occurrences?

Please send me your log and trace files, so I can investigate. Go to Control Center-->Help-->Mail to Support. Put 'Att Jason, no price in chart' in the subject header and enable 'Log and trace files'. You can send it to support[at]ninjatrader[dot]com.

[jeronymite]

Progress?

Any progress on this. It is now more than 3 months since the servers were taken offline. What is the ETA for restoration of this service? Thanks.

[NinjaTrader_Jason]

The historical data server is running and recording data. You can load historical data again when your Gain connection uses NinjaTrader servers for historical data.