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    #16
    Hello jeronymite,

    Thanks for your reply.

    We will be attempting once again on this upcoming weekend to get the main server up.
    BrandonNinjaTrader Customer Service

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      #17
      Status?

      How is this progressing?
      Multi-Dimensional Managed Trading
      jeronymite
      NinjaTrader Ecosystem Vendor - Mizpah Software

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        #18
        Thanks for checking in.

        Our server teams are working on a solution to restore access to these servers, however we do not have an ETA on when they will be operational again.
        MatthewNinjaTrader Product Management

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          #19
          Are servers back online? Still not able to populate charts with historical data.

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            #20
            At this time, the historical data servers used for a GAIN connection are still offline. We do not have an ETA on when they will be back up, but we're looking into all possible solutions.
            MatthewNinjaTrader Product Management

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              #21
              Status?

              It's now more than two months since this issue was identified and the GAIN servers have been offline for that period too.

              When will this be rectified?

              Thanks.
              Multi-Dimensional Managed Trading
              jeronymite
              NinjaTrader Ecosystem Vendor - Mizpah Software

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                #22
                Error on GAIN Adapter

                This may or may not be related, but I have been seeing occasional errors on the GAIN Adapter, pulling directly from GAIN. The error popup is attached.

                Regardless of the data error encountered, a null reference in the code is in need of a bug fix. Using NT 7.0.1000.22 (64 bit).

                Thanks.
                Attached Files
                Multi-Dimensional Managed Trading
                jeronymite
                NinjaTrader Ecosystem Vendor - Mizpah Software

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                  #23
                  Unfortunately, we still do not have an ETA at this time.

                  As per the error, do you notice any consistency between the occurrences?

                  Please send me your log and trace files, so I can investigate. Go to Control Center-->Help-->Mail to Support. Put 'Att Jason, no price in chart' in the subject header and enable 'Log and trace files'. You can send it to support[at]ninjatrader[dot]com.
                  JasonNinjaTrader Customer Service

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                    #24
                    Progress?

                    Any progress on this. It is now more than 3 months since the servers were taken offline. What is the ETA for restoration of this service? Thanks.
                    Multi-Dimensional Managed Trading
                    jeronymite
                    NinjaTrader Ecosystem Vendor - Mizpah Software

                    Comment


                      #25
                      The historical data server is running and recording data. You can load historical data again when your Gain connection uses NinjaTrader servers for historical data.
                      JasonNinjaTrader Customer Service

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