Cannot route the order at this time

[Thomas79]

Hi

I have a problem on Eurex market (FGBL, FESX) when i want to sent order.

on my log it is : CQG Cannot route the order at this tim affected Order

but the market is of course open !!!

enclosed the log.

[NinjaTrader_ChristopherS]

Hello Thomas79,
Please try disconnecting and reconnecting to CQG.

So I may look further into this, please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris S" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your log and trace files for today.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
The log file will be named "log.20140124.txt"
You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20140124.txt"

[CSharpCoder]

Hi, Christopher, Thomas.
Any Findings about that problem.

I experience the same with CQG and FDAX, FGBL, FESX, MDAX, ... all the EUREX futures!

[NinjaTrader_ChristopherS]

Hello CSharpCoder,
So I may look further into this, please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris S" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your log and trace files for today.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.YYYYMMDD.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.YYYYMMDD.txt"

[spearchew]

Likewise I am experiencing the same issue:
NT 7.1....21
CQG
AMP
Subscribed version of NT

[NinjaTrader_Kyle]

Hello,

Please contact us with the information Christopher mentioned in his previous post so that we can further investigate the issue.

[CSharpCoder]

With the help of my broker we figured out what the problem was. It's not NinjaTrader.
The problem is corellated with EUREX's incapability to accept orders having a TIF set to GTC and not DAY. The definition was attached to my ATM's. When switching from GTC to DAY everything just works fine.

I may suggest that the module issuing the error message should be more specifc as it probably could tell the real reason of the error in more detail!

[spearchew]

thanks for the suggestion.

For anyone in the future who reads this thread, my solution was a little different:

AMP, my broker, discovered that my account was not quite properly setup - owing to the fact that my account is actually 2 or 3 years old and hasn't been used in over a year. The login details were enough to connect to ninja and set to "live", but would not actually route an order.

They are sorting it now.