Ninjatrader application has stopped working

[verge]

Hi

I ma running windows 7 SP1 64 bit. When I start NT windows error saying: Ninjatrader has stopped working. When I click on ""view problem details"" the following is displayed: Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ninjatrader.exe
Problem Signature 02: 7.0.1000.21
Problem Signature 03: 52d59df5
Problem Signature 04: NinjaTrader.Core
Problem Signature 05: 7.0.1000.21
Problem Signature 06: 52d59e10
Problem Signature 07: 1fdd
Problem Signature 08: b
Problem Signature 09: System.NullReferenceException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 7177

The NT log reads:

2014/02/13 08:08:50 PM|1|4|Verifying license at primary server...
2014/02/13 08:09:06 PM|2|4|Session Break (Version 7.0.1000.21)
2014/02/13 08:09:06 PM|1|4|Current license: Type=SimulationOnly State=Verified StartDate=2005/01/01 EndDate=2099/12/01 Collective2 Dtn ESignal External Provider2 Provider3 Provider7 Replay Simulator Yahoo Gain InteractiveBrokers MBTrading Patsystems Provider4 Provider6 Provider8 Provider9 Provider10 Provider12 Provider14 Tda TrackData TradingTechnologies AdvancedStrategyManagement AutomatedTrading BasicEntry Charting SuperDom
2014/02/13 08:09:25 PM|1|4|Your hidden '_Workspaces' workspace is corrupted and could not be restored. A new '_Workspaces' workspace has been created however you have unfortunately lost your prior settings for this workspace.
2014/02/13 08:09:25 PM|1|2|Global simulation mode enabled
2014/02/13 09:14:36 PM|1|4|Verifying license at primary server...
2014/02/13 09:14:50 PM|2|4|Session Break (Version 7.0.1000.21)
2014/02/13 09:14:50 PM|1|4|Current license: Type=SimulationOnly State=Verified StartDate=2005/01/01 EndDate=2099/12/01 Collective2 Dtn ESignal External Provider2 Provider3 Provider7 Replay Simulator Yahoo Gain InteractiveBrokers MBTrading Patsystems Provider4 Provider6 Provider8 Provider9 Provider10 Provider12 Provider14 Tda TrackData TradingTechnologies AdvancedStrategyManagement AutomatedTrading BasicEntry Charting SuperDom
2014/02/13 09:14:59 PM|1|4|Your hidden '_Workspaces' workspace is corrupted and could not be restored. A new '_Workspaces' workspace has been created however you have unfortunately lost your prior settings for this workspace.
2014/02/13 09:14:59 PM|1|2|Global simulation mode enabled

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your note.


To ensure you do not have a corrupt installation please uninstall/reinstall NinjaTrader with the steps I have provided below. With this procedure you will not lose any Workspaces, Charts, etc.

• Close all running applications.
• Then from the Start menu select --> Control Panel --> Add and Remove Programs.
• From Add and Remove Programs select NinjaTrader 7 and click Remove.
• Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
• Reboot your machine.
• Once these steps are completed, download NT 7.0.1000.21 from the link below:

Download


Please let me know if the issue persists after this procedure.

[noyss]

Hi there,


After many yeras using it, just reinstalled Windows 10 and donwload NT7 last download it doesn't start working, I click on it and a message appears saying NT has stopped working...

Download and installed too: dotnetfx35setup

I did the steps unninstalling it but same

[NinjaTrader_PatrickG]

Hi there,


After many yeras using it, just reinstalled Windows 10 and donwload NT7 last download it doesn't start working, I click on it and a message appears saying NT has stopped working...

Download and installed too: dotnetfx35setup

I did the steps unninstalling it but same

Please write into PlatformSupport[AT]NinjaTrader[DOT]com and include today's log and trace files.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20160401.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20160401.txt"

Please reference ticket number #1492747

[noyss]

Hi Patrick,

Here you have attached docs...

Thanks

[NinjaTrader_PatrickG]

I see that you have installed NinjaTrader on a virtual machine using a Mac. Please uninstall NinjaTrader and follow the steps for your particular virtual service to properly configure it for use with NinjaTrader. After following the steps, reinstall NinjaTrader:

Mac Installation - Configuring NinjaTrader for Parallels

When installing NinjaTrader on a Mac using Parallels users will need to ensure that the following steps have been taken prior to the installation of NinjaTrader.

• Start Parallels and select your virtual machine
• Press the "Configure" button on the top
• Under "Options", select "Sharing"
• Uncheck "Share Mac" under "Share Mac User Folders with Windows"
• Press "OK" and start the virtual machine

Mac Installation - Configuring NinjaTrader for VMWare Fusion:

When configuring NinjaTrader on a Mac running VMWare, users will need to ensure that the following steps have been taken prior to the installation of NinjaTrader.

• Start VMWare and select your virtual machine
• Press the "Settings" button on the bottom
• Under "System Settings", select "Sharing"
• Uncheck "Documents" from the "Mirrored Folders" list
• Close the "Settings" window and start the virtual machine

Mac Installation - Configuring NinjaTrader for Apple Boot Camp:

When configuring NinjaTrader on a Mac running Apple Boot Camp, there are no special instructions needed.