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license cannot be verified

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    license cannot be verified

    Hi there,

    when I open Ninjatrader it comes up with a message saying "your license cannot be verified and is set to 'simulation only' mode..."

    I am unable to connect to a live data feed to trade live simulation.

    Do you know what the issue is?

    Thanks,

    Erfan.

    #2
    Originally posted by nourozi View Post
    Hi there,

    when I open Ninjatrader it comes up with a message saying "your license cannot be verified and is set to 'simulation only' mode..."

    I am unable to connect to a live data feed to trade live simulation.

    Do you know what the issue is?

    Thanks,

    Erfan.
    Who are you connecting to?

    They finally killed a lot of keys that were in use before for demo's or something like that.

    Comment


      #3
      The connection options are limited and I need to connect to Vision Financial Markets. See attached screenshot. http://s24.postimg.org/5tiqx58g5/NT_...on_Options.jpg

      Comment


        #4
        Originally posted by nourozi View Post
        The connection options are limited and I need to connect to Vision Financial Markets. See attached screenshot. http://s24.postimg.org/5tiqx58g5/NT_...on_Options.jpg
        Does the key start with @SIM ?

        Mine throws the same message after the ZenFire fiasco.

        NT Support will surely be able to help.

        Comment


          #5
          Yes it does.

          Comment


            #6
            Originally posted by nourozi View Post
            Yes it does.
            Yeah they'll probably respond and say the same thing as below.

            Email them directly.


            http://www.ninjatrader.com/support/f...ghlight=Vision

            Comment


              #7
              Hello nourozi,

              As Sledge suggested, please send in a request to support[at]ninjatrader[dot]com

              Additionally, attach your log and trace to your request as well

              You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

              The log file will be named "log.20140221.txt"

              You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

              The trace file will be named "trace.20140221.txt"
              Cal H.NinjaTrader Customer Service

              Comment

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