Network resource unavailable..

[zachj]

All of a sudden out of the blue getting this message below when trying to start NT...

"The feature you are trying to use is on a network resource that is unavailable. Enter an alternate path to a folder containing the installation package tmpC986.tmp in the box below."

I can't open NT at all, at least on this computer. What is going on?

[NinjaTrader_ZachS]

Hello Zachj,

Thank you for your post.

It may be that a maintenance/ clean-up software removed this file from your PC. In any case, you will need to do a repair installation to resolve.

Please follow the steps listed below to repair your current installation of NinjaTrader.


Please note that following the steps below will not impact your charts, workspaces, custom indicators or any other NinjaTrader settings. This will simply repair the core components of NinjaTrader that may need to be reinstalled.

1. Copy your license key from Control Center -> Help -> License Key
2. Close all running applications.
3. Then from the Start menu select --> Control Panel --> Add and Remove Programs.
4. From Add and Remove Programs select NinjaTrader 7 and click Remove.
5. Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
6. Once these steps are completed, download NT7 from the link below:

• http://www.ninjatrader.com/download-registration

Please let me know if I can be of any further assistance.

[zachj]

Thanks. Must have been Avirus antivirus software, is there anyway to avoid this in the future?

[NinjaTrader_ZachS]

Thank you for your response.

You could try and see if there is an option on any of your maintenance software to not delete temp files. It's not very likely that your anti-virus software deleted these files unless it also has PC clean up functions. It's more likely that a clean up utility, such as CCleaner, deletes these files when running.