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Connection Problem
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Amp- cqg
Originally posted by zhidhng View PostHey everyone.
Just wanted to say that I am also experiencing disconnects and problems with Amp Futures/CQG today. I am guessing it has nothing to do with Ninja and has more to do with CQG. The disconnects happen for about 1 second (and it reconnects.) Though earlier I had one disconnect that took a few minutes to resolve. A bit problematic as I had orders submitted at the time.
I'm connected but I don't think I will be putting in any trades until I am certain the issue is resolved.
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Hello,
I wanted to provide an update.
Thank you for everyone that sent in your diagnostic files.
All cases thus far were not on the most recent version of NinjaTrader 7.0.1000.22. This update contains connection sensitivity updates to the CQG/Continuum adapter.
Use the following link to download NinjaTrader 7.0.1000.22. You can register your current license key which can be found under the Control Center -> Help--> License Key
Close NinjaTrader before installing.
Since this is an over-the-top upgrade, you will not lose any chart templates, workspaces or other custom settings.CameronNinjaTrader Customer Service
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Originally posted by NinjaTrader_Cameron View PostHello,
I wanted to provide an update.
Thank you for everyone that sent in your diagnostic files.
All cases thus far were not on the most recent version of NinjaTrader 7.0.1000.22. This update contains connection sensitivity updates to the CQG/Continuum adapter.
Use the following link to download NinjaTrader 7.0.1000.22. You can register your current license key which can be found under the Control Center -> Help--> License Key
Close NinjaTrader before installing.
Since this is an over-the-top upgrade, you will not lose any chart templates, workspaces or other custom settings.
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Originally posted by bce111 View PostThis is bad. I just updated to R21 yesterday. I should know to wait to update these things as there are obviously issues like today's which cost me money.
We always suggest that all NinjaTrader clients are on the most recent version.
You can view the updates that have occurred on our release notes.
CameronNinjaTrader Customer Service
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Originally posted by NinjaTrader_Cameron View Postbce111, I understand that you are working with my colleagues regarding your specific issue and they are reviewing the diagnostic files currently.
We always suggest that all NinjaTrader clients are on the most recent version.
You can view the updates that have occurred on our release notes.
http://www.ninjatrader.com/support/h...ease_notes.htm
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Originally posted by bce111 View PostI'm sure everyone's doing their best. But I did update to the "latest version" yesterday and it obviously didn't work this morning and cost me money. So that's bad. I'll try to upgrade I guess. Thx.
Hi, Patrick
Actually my internet connection is fine. No problems. I saw all the disconnect and connect info in the log file. I understand the Global SIM mode but frequently just change this in the SuperDOM. Believe me it was not in the live account position when I placed the trade nor did I change it afterward. I looked right at it while placing the trade and when I tried to clear it by hitting reset in the options tabs it was still in the SIM mode and in fact the place in the SuperDOM that shows the profit or loss was showing the loss in the SIM mode not in my real account. Maybe due to the disconnect even though I changed it to SIM before the trade, it didn't actually change it in the software. This indicates a software issue. Why would it show a loss in the SIM mode if I didn't have an active SIM trade?
In regards to the newer version I just updated this yesterday as the software told me to. Now there is a newer version this morning. So there must have been some issues with yesterday's release.
Thanks,
BCELast edited by bce111; 03-05-2014, 10:51 AM.
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