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NT stuck at open

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    NT stuck at open

    When I start NT, it doesn't respond anymore. When I kill it en reopen it.. same problem?

    I was editing my market analyzer and then it froze.

    very unstable platform now, what to do?

    What if this was my tradingplatform..!
    Last edited by no111; 03-14-2014, 11:38 AM.

    #2
    Hello no111,

    Thanks for writing in about this.

    Are there error messages appearing in the Log tab of the Control Center?

    I'd like you to try starting without a saved workspace and testing for the issue.

    As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.
    1. Shut down NinjaTrader
    2. Navigate to (My) Documents\NinjaTrader 7\workspaces
    3. Delete the file named "_Workspaces.XML".
    4. After deleting this file, restart NinjaTrader which should startup without any workspaces.
    5. Once NinjaTrader has started on just the control center, please open a new chart and test for the issue.

      *Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it.


    If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.

    If this reintroduces issues, I would suggest rebuilding your workspace. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns. I also suggest making a backup of your workspace so we can restore a backup if the issue returns.

    Below I have provided a link to the Backup and Restore section of our help guide.
    Chelsea B.NinjaTrader Customer Service

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