Market Replay data from server: TF 03-14 and CL 08-14 data missing for Jan 31, 2014

[kaywai]

Hi,

Would like to highlight the above futures contracts are missing from your servers. There is data available on Jan 29, 2014, Jan 30, 2014 and Feb 2 2014 for these 2 contracts.

Hope you can "get" them back on your server.

Regards

Kay Wai

[NinjaTrader_Kyle]

Hello,

Thank you for reporting the issue.

I will bring this to the attention of those who maintain the data on the server.

[kaywai]

Hi Kyle,

Any update on this?

Regards

Kay Wai

[NinjaTrader_JC]

Hello Kay Wai,

This data is still missing currently, but we are looking into trying to restore this information still. Unfortunately, the only time that we can try to restore this information is on the weekends so the time is limited.

Happy to be of further assistance.

[kaywai]

Hi JC,

I note that the missing data is still missing. Any idea when this is going to be updated? It's been 2 months.

Regards

Kay Wai

[NinjaTrader_RyanL]

Hello Kay Wai,


Thank you for the follow up.


I will investigate this missing data further with my IT manager and follow up with you via this forum thread.

[kaywai]

Hi RyanL,

Have you received any indication yet?

Regards

Kay Wai

[NinjaTrader_RyanL]

Hello Kay Wai,


Thank you for the follow up.


The data is still missing and after checking with my IT Manager on the missing data it will be attempted to be restored over the weekend although there are no guarantees if this data can be restored.