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Unable to connect to the provider

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    Unable to connect to the provider

    Hi everybodies

    I have this problem with my own laptop: I've tried to connect Ninja with my demo credentials, but I've received an error of invalid login or password.
    For this reason, I've asked CQG for new credentials.
    After I've received the new credentials, I've set my account connection using these new ones, but I'm still receiving back an error of invalid login or password.
    Also the license number i try to insert, send me a message of back code error
    What should I do?
    I use Ninja demo in office and there I don't have any problem at all and, in this moment, the office Ninja is shut down (there isn't a problem of double connection)

    I look forward to hear from you soon

    #2
    Hi Emanuele67,

    I'd like to test your account. Please send me an email to support [at] ninjatrader [dot] com with Attn: Chelsea in the body of the email.
    Chelsea B.NinjaTrader Customer Service

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