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NT Order Status "Unknown" for Open Working IB Position

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    NT Order Status "Unknown" for Open Working IB Position

    Hello,

    I have an open Long position in GBPUSD.

    I am using NT 7.0.1000.22 (Live) and Interactive Brokers TWS Build 938.1e

    When I look at the GBPUSD position, NT lists the status and "Unknown" (red circle).

    I have attached a screen print of both NT and TWS.

    Can you please tell me why NT reports the position status as unknown ?

    Thanks in advance
    Attached Files

    #2
    Hello Lucius,

    Thank you for your note.

    Please follow the instructions below to repair the NinjaTrader database.
    • Disconnect NinjaTrader from any open connections via File > Disconnect
    • From the NinjaTrader Control Center window select the menu Tools > Options
    • Select the "Data" tab
    • Press the "Repair DB" button
    • Press the "OK" button

    Once complete please restart NinjaTrader and connect to Interactive Brokers. If the order is still present and listed as Unknown please let me know.
    Patrick H.NinjaTrader Customer Service

    Comment


      #3
      Hello Patrick,

      I did as you asked, and it the order status is working now.

      Thanks

      Comment


        #4
        NT Order Status "Unknown" for Open Working IB Position

        Hello Patrick,

        I completed another trade with USDJPY and the ``Unknown`` order status is still appearing in the NT order window.

        I have attached and screen print showing the IB TWS order log next to the NT Order log of currently open orders and yesterdays completed trades.

        Can you please let me know.

        Thanks in advance.
        Attached Files

        Comment


          #5
          Hello Lucius,

          Thank you for your update on this matter.

          Please send me your log and trace files for today so that I may look into what occurred. You can do this by going to the Control Center-> Help-> Mail to Support. Please place 'ATTN: Patrick - 1046559' in the subject line and reference this thread in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=65035
          Patrick H.NinjaTrader Customer Service

          Comment

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