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Partner 728x90

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Just payed for NT and am disappointed.

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    Just payed for NT and am disappointed.

    So i am waiting for FOMC minutes report.
    I have 2 stop orders one above current levels and one below
    six seconds later 2:00pm price makes its move, my orders never trigger
    not even at a good price, a crappy price, terrible slippage awful slippage nope NOTHING nada zero never triggered.

    So once i miss the move i still see these pending orders , i click every X imaginable on the chart on the DOM and they will not disappear. So i am scared if price reverses and this thing decides to then process my order i will be in the wrong direction so i call my broker
    say they have no positions opened just a bunch of canceled orders.

    on top of that my orders tab show identical orders placed an hour before hand before the orders i actually placed?? clearly some sort of corrupt file or something...
    .
    and going through the log i clearly see my orders where placed a good 50 seconds before any climatic move.
    so my question is can i expect this type of failure on very fast price movements?

    PS: and these where no huge orders , im talking single contract orders.

    Considering to ask for a refund and free month of trading at least to see if it was just a bad cosmic align of the stars that on that precise moment this thing would fail me.
    Last edited by eddiea6987; 04-09-2014, 12:50 PM.

    #2
    Hello eddiea6987,

    Are you using an automated NinjaScript strategy to place these orders?

    Are the orders showing in orange on the Orders tab of the Control Center?

    I can look into this for you, but I will need to see your log and trace files to understand what has happened with these orders. Please send me an email to support [at] ninjatrader [dot] com with Attn Chelsea written in the email. Also, please include a link to this forum thread.
    Chelsea B.NinjaTrader Customer Service

    Comment


      #3
      No i am not using NinjaScript sorry if i placed this in wrong section.

      sent the email.
      Last edited by eddiea6987; 04-09-2014, 01:26 PM.

      Comment


        #4
        Well emailed Chelsea the logs and she explained to me what happened and it makes perfect sense and it was my fault, I apologize for any defamation of character to the NT platform!
        I was not paid to say that haha.

        Nice quick response too. Thanks guys, still sucks i missed a nice move today

        Comment

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