Kinetick historical tick data cannot be downloaded.

[Cigarist]

Hello,

I am a subscriber of Kinetick data. When I tried to download last months historical data for 03-14 ES, March contract through the month of March/February, it writes Unable to load instrument: Panic. Downloading minutes data seems okay though.

Is this Ninja's or Kinetick's problem?

[NinjaTrader_Cameron]

Hello,

Thank you for your note.

What chart interval is selected? (5min, 4 range, etc.)

When requesting tick data between the hours of 9:30am ET to 4:30pm ET you will have access to 8 days of historical tick data. If you request the data outside those hours the full 180 days is available. After you request the data, it will be downloaded to your historical database and cache, and you will be able to access this data at any time.

Requesting tick data consumes an extremely large amount of bandwidth and heightens data server loads. When bandwidth or server load is elevated to high levels, the result is that all data, including live data can be slowed down. We decided to make 180 days of tick data available, far more than other providers, and will not compromise the data by filtering it. We simply reduce any possibilities of overloading servers and bandwidth by limiting the amount of data available during peak trading time; the times that traders need data to be as fast as possible.

[Cigarist]

Hello,

Thank you for your note.

What chart interval is selected? (5min, 4 range, etc.)

When requesting tick data between the hours of 9:30am ET to 4:30pm ET you will have access to 8 days of historical tick data. If you request the data outside those hours the full 180 days is available. After you request the data, it will be downloaded to your historical database and cache, and you will be able to access this data at any time.

Requesting tick data consumes an extremely large amount of bandwidth and heightens data server loads. When bandwidth or server load is elevated to high levels, the result is that all data, including live data can be slowed down. We decided to make 180 days of tick data available, far more than other providers, and will not compromise the data by filtering it. We simply reduce any possibilities of overloading servers and bandwidth by limiting the amount of data available during peak trading time; the times that traders need data to be as fast as possible.

I am requesting an interval of 2000 ticks data. So does that mean if I want to access a 2000 ticks data for say Early March for the March contract, I will have to wait until market close?

Thank you for your quick response.

[NinjaTrader_Cameron]

Hello,

Thank you for the update.

When using a 2000 Tick chart you would need to wait until after the market closes before you can request the data.