License Expired Message

[Mr. H]

Hi Ray,

Yesterday at around 22:00 hrs London Time, I tried to exit NinjaTrader version 4.0.29 and I got a small window message "Your license has 1 day left to expire".

When I started NinjaTrader this morning, I got a message "your License is expired" and I logged in to PayPal website to sort out my subscription payment.

I got payment confirmation email from PayPal at 11:34 hrs London Time this morning.

I had to wait until 15:34 hrs London Time when I got your emailwith my License Code. By that time the market ran far away from my entry point.

Is it possible to set the License to Expire one day after the PayPal Renewal Date so that subscribers would not face interruptions to their trading?

I appreciate your cooperation.

[NinjaTrader_Ray]

imported post

I will take that into consideration if enough people feel that the 5 day countdown is not sufficient warning. Sorry you got caught off guard today

[Mr. H]

imported post

I think that 5 day warning is ok but the issue is that PayPal fix the Renewal Date automatically and subscriberswouldn't know how tobring that date forward to renew the License in time.

I suggest one of the following:

• PayPalshouldcollect the renewal subscription payment one day before License Expiry or
• You extend the License one day after the PayPal Renewal Date is set.

I believe the first option is fair to everyone.

[NinjaTrader_Ray]

imported post

PayPal automatically renews. The only time the expiration message comes up is if you had cancelled the PayPal subscription or if you paid by bank wire or check in which case the subscription date is fixed.