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Rejected: order routible on multiple gateways

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    Rejected: order routible on multiple gateways

    This is the first time I've seen this message: "Rejected: order routible on multiple gateways. Exchange gateway must be provided."

    How do I fix this? I cannot trade CL due to this error. I have no problems entering orders in NQ or ES.

    #2
    Hello chisel,

    Can you please go to Control Center-->Tools-->Instrument Manager, highlight the CL and click Edit. Select the Misc-tab and enter the following symbol map for Trading Technologies.

    CL|100|CME-F

    Click OK and remove and re-add the CL 06-14 to your instrument list for the change to take effect. Instructions can be found at the link below.
    http://www.ninjatrader.com/support/h...ment_lists.htm

    Click OK in the Instrument Manager and check if the order rejection persists.
    JasonNinjaTrader Customer Service

    Comment


      #3
      After changing the symbol, the DOM is now blank with no bids or offers.

      Comment


        #4
        Can you please contact your broker and check what Gateway flavor they use for the CL. We have CME-F listed for Energies. However it could be your broker uses a different one.
        JasonNinjaTrader Customer Service

        Comment


          #5
          My broker's TT symbol is CL|100|CME which worked for me preivously but not today. I just talked to tech support at my broker and they confirmed that is the correct symbol. I asked them to connect to TT with Ninja and attempt to place a CL order and they said they could. I also asked them to go into the instrument manager and look at the symbol map and confirm the symbol. From everything I know our symbols are the same.

          Now what?

          Comment


            #6
            The rejection error indicates a Gateway flavor needs to be provided.

            CME in this setup has 3 channels:

            CME-A – Currencies
            CME-B - Equities
            CME-F – Energies

            Some Trading Technologies FCM's have introduced this. Could it be your broker did not have this, but they changed it recently? This would clarify why you were able to trade it without issue before.
            JasonNinjaTrader Customer Service

            Comment


              #7
              As I said, tech support confirmed I had correct symbol for CL.

              Right now,
              6E symbol is 6E|10000
              ES symbol is ES|100

              I can currently place orders in both of those contracts.

              For CL, I have tried these symbols: CL, CL|100, CL|100|CME, CL|100|CME-E, CL|100|CME-F and none work. CL|100|CME is the only symbol where prices appear in the DOM.

              I guess I will call my broker's tech support later today and see if anyone else knows anything.

              Comment


                #8
                Sounds good. If the issue remains, please send me your broker's email to support[at]ninjatrader[dot]com. Put 'Att Jason, Rejected: order routible on multiple gateways' in the subject header.
                JasonNinjaTrader Customer Service

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