Cannot see real time data on a chart (64 bit)

[xTrader1]

This is the 1-st time I'm running 64 bit Ninja (7.0.0.22). I am connected to an external data feed and I see a data is flowing into, because prices are changing in real time on Control Panel==>File==>Orders. I see also incoming ticks on Historical Data Manager. However I cannot see a real time data on a chart for this instrument. An older, historical data, is seen for the same instrument on the same chart. It always worked in 32 bit environment, may be I defined certain things improperly. What could be a reason for such behaviour ?

[NinjaTrader_RyanL]

Hello xTrader1,


Thank you for your forum post.


If you are receiving a bid/ask/last price on the Orders tab of the Control Center but any other windows are not updating in real-time you can initially troubleshoot the situation by resetting your instruments:


When you perform an instrument reset, the following actions will occur:

• User added instruments will not be affected.
• Any changes you have made to the original instrument settings will be reset
• Any changed symbol mappings will be reset including changes made for use with the Automated Trading Interface.

• Disconnect from any data providers.
• Control Center > Tools > Options...
• Data tab > Reset Instruments
• Restart NinjaTrader

Please let me know if this does not help to resolve the situation or if I can provide any further assistance.

[xTrader1]

Something stranger happens - and I think it's somehow related to the problem. Tools==>Options does not open data tab as in 32 bit application on my another machine !!!
Can I run Ninja on non-administrator account ?

May be an answer to my problem is there ?

http://www.ninjatrader.com/support/forum/showthread.php?t=60970&highlight=administrator

[NinjaTrader_RyanL]

Hello xTrader1,


Thank you for the follow up.


If options > Data is not opening or appearing this may mean that the program files for NinjaTrader were not updated successfully.

You can troubleshoot the situation by performing a repair install:

With this procedure you will not lose any Workspaces, Charts, etc. You will need to copy your license key from Control Center > Help > License Key...

• Close all running applications.
• Make sure NinjaTrader is closed from the Windows Task Manager:
  • Press CTRL + ALT + DEL on your keyboard > Start Task Manager...
  • Processes tab
  • Locate and highlight "NinjaTrader.exe" > Click "End Process"
  • If NinjaTrader is not located on the Processes tab, skip this step.
• Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
• From Add and Remove Programs select NinjaTrader 7 and click Remove.

Once these steps are completed, download and install NinjaTrader 7.0.1000.22 from the link below:

• http://www.ninjatrader.com/download-registration.php
  (This is where you will need to input your license key to download)

Are you able to access the data tab after performing the repair install?

[xTrader1]

Thank you, I re-installed Ninja under administrator account and wiped my database. Data tab appears. The problem is not solved, I'll continue to investigate on Monday with a fresh data. Please answer - Is it possible to run Ninja under non-administrator account? Thank you.

[NinjaTrader_RyanL]

Hello xTrader1,


Thank you for the follow up.


Yes it is possible to run NinjaTrader under a non-administrator account.


On Monday, please feel free to contact me directly and I can setup a remote support connection to troubleshoot further with you on your end.


Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.