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Partner 728x90

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delay in data

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    delay in data

    i have to reset my data base and repair the data base on ninja trader 3 to 4 times a day in order to get the real time ticks without any delays.
    im with AMP futures and CQG is my data provider, never had a problem before but about 3 days ago i upgraded my computer to windows 8.1 pro ,since then im encountering this problem , i own ninja trader platform.
    please advise me how to fix the problem ASAP.

    Thank you

    #2
    Hello,

    Thank you for your note.

    Can you tell me the following:

    - What version of NinjaTrader are you using? You can check under Help -> About, this will look like 7.0.1000.xx

    - What instrument have you selected? If a Futures instrument, please include Front Month (Example: ES 09-14)

    - What chart interval is selected? (5min, 4 range, etc.)

    - Is there an error message listed in the Log tab of the Control Center? If errors are found, please report.
    CameronNinjaTrader Customer Service

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      #3
      NINJA TRADER 64-BIT 7.0.1000.23 LIVE
      ES 09-14
      5MIN,15MIN,TICK CHARTS
      No Error message , there is couple of yellow line about the session template which is no longer exists,ninja trader will use the session template.

      Comment


        #4
        Hello,
        Please reset your master instrument list.


        To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.


        Once the reset is complete, restart NinjaTrader.
        CameronNinjaTrader Customer Service

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          #5
          did it , will monitor it for a day and let you knowperhaps tomorrow if its not resolved.
          thank you for your help

          Comment


            #6
            Hello,

            Thank you for the update, and keep us posted if this behavior returns.
            CameronNinjaTrader Customer Service

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              #7
              Hello

              Good asking and answering.

              Comment

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