The problem I am having relates to my chart freezing after I manually set a buy or sell limit, whether I use the superdome or set the trade manually. I'm able to set the trade, however, as soon as price reaches entry, the chart freezes. I've switched over to the ES 09-14, uninstalled and re-installed Ninja Trader, even cleaned pc and ninja cached data. I'm frustrated and can't seem to figure out the issues. Any help would be appreciated.
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Chart Freezing
I've been using Ninja Trader with CQG and AMP for a couple years with very few problems. Last Thursday, June 12, I started having issues with my chart freezing. This was the same day that the notice popped up for contract rollover from 6/14 to 9/14. Currently I trade the ES mini.
The problem I am having relates to my chart freezing after I manually set a buy or sell limit, whether I use the superdome or set the trade manually. I'm able to set the trade, however, as soon as price reaches entry, the chart freezes. I've switched over to the ES 09-14, uninstalled and re-installed Ninja Trader, even cleaned pc and ninja cached data. I'm frustrated and can't seem to figure out the issues. Any help would be appreciated.Tags: None
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Hello all,
Thank you for your forum posts.
I can investigate these situations further.
Please send me a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.
In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest log and trace file:
You will find the log file in the Documents > NinjaTrader 7 > Log folder.
- The log file will be named "log.20140618.txt"
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.- The trace file will be named "trace.20140618.txt"
Ryan L.NinjaTrader Customer Service
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Hello Joescott,
Thank you for the follow up and I am glad to hear the situation was resolved.
For anyone who is curious about this situation, it was caused by the data provider returning a position/execution on the ES instrument to NinjaTrader with an incorrect name of "EP"
The resolution for this situation was to remove the incorrect instrument from the NinjaTrader Instrument Manager and then reset the instruments.Ryan L.NinjaTrader Customer Service
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Hello laredo787,
Thank you for your forum post.
I can investigate this situation further.
Please send me a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.
In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest log and trace file:
You will find the log file in the Documents > NinjaTrader 7 > Log folder.
- The log file will be named "log.20150213.txt"
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.- The trace file will be named "trace.20150213.txt"
Ryan L.NinjaTrader Customer Service
Comment
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Originally posted by NinjaTrader_RyanL View PostHello Joescott,
Thank you for the follow up and I am glad to hear the situation was resolved.
For anyone who is curious about this situation, it was caused by the data provider returning a position/execution on the ES instrument to NinjaTrader with an incorrect name of "EP"
The resolution for this situation was to remove the incorrect instrument from the NinjaTrader Instrument Manager and then reset the instruments.
Adrian
Comment
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Hello,
Thank you for your forum post and welcome to the NinjaTrader Support forums.
I can investigate this situation further.
Please send me a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.
In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest log and trace file:
You will find the log file in the Documents > NinjaTrader 7 > Log folder.
- The log file will be named "log.20150218.txt"
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.- The trace file will be named "trace.20150218.txt"
Ryan L.NinjaTrader Customer Service
Comment
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