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Problems running NT 6.5

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    Problems running NT 6.5

    I'm having a problem with NT 6.5.0.5. Everything has been working fine for months, until I left NT running last night with ZenFire connected (i've never done that before). 1 & 5 minute ES charts were set for overnight session. No standard or custom indicators were used. thats all that was open.

    Computer went into auto standby during nighttime. When I restarted this morning, a contact support error message was displayed. When the display message is closed NT closes. Everytime I restart it is the same thing, message, close message and NT closes.

    If I don't close message, I can connect to ZenFire and get data on Dom, but don't get any data on charts. Once I close error message NT closes again.

    Should I back up data , uninstall and reinstall NT again. Or is there something simpler to do.

    Any help is appreciated,
    Phineas

    #2
    Can you post an image of this error, then send us logs/traces via Help > Mail To Support, include "For Ray" in subject and reference this post.

    I will reply once I have reviewed this info.
    RayNinjaTrader Customer Service

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      #3
      Ray,
      I'm having trouble with the help/email support. It crashed while trying to send the email. not sure why. Can I just attach the trace/log files and send them thru direct email.
      Thanks,
      Phineas

      Error message:
      NinjaTrader has detected a problem and needs to shut down. Information
      has been written to the trace file. Please restart Ninjatrader and send us
      an email via help>Mail Support and include information on how you may
      have encountered this problem. This email will automatically embed
      relevant trace file information to help us diagnose the problem
      Last edited by phineas; 04-03-2008, 01:04 PM.

      Comment


        #4
        Send via regular email the following file to support at ninjatrader. Attention to me.

        My Documents\NinjaTrader 6.5\trace\trace.20080403
        RayNinjaTrader Customer Service

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          #5
          Ray,
          I have just sent the information to your attention.
          Thanks,
          Phineas

          Comment

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