Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Charts Not Loading After Purchasing License
Collapse
X
-
Charts Not Loading After Purchasing License
Last night I just purchased a Lifetime License and now my charts are not loading. I am connected to Interactive Brokers. I don't know if it is connected to the new license, but I have done nothing differently except for that.Tags: None
-
Hello JG123,
Thanks for your post.
Did you enter your new license under Help--> License Key?
Can you please let us know the following:
- What instrument(s) are you looking at with what interval?
- What Session template have you selected in the Data Series window? Can you change this to 'Default 24/7'
- What happens when you right click in the chart--> Reload all historical data?
- Is there an error message listed in the log tab of the control center?
- What version are you using? Our current release is V7.0.1000.23 which you can check under Help--> About
- What version of TWS do you have installed? Is it TWS 944.3?
Vince B.NinjaTrader Customer Service
-
Thank you for your response.. Here are the answers to your questions:
Did you enter your new license under Help--> License Key?
What instrument(s) are you looking at with what interval?
What Session template have you selected in the Data Series window? Can you change this to 'Default 24/7'
What happens when you right click in the chart--> Reload all historical data?
Is there an error message listed in the log tab of the control center?
What version are you using? Our current release is V7.0.1000.23 which you can check under Help--> About
What version of TWS do you have installed? Is it TWS 944.3?
Comment
-
Hello JG123,
I see you’re on a previous version of NinjaTrader. Can you please close this and then upgrade to our current release V7.0.1000.22 by following these instructions:
- Go to Help--> License Key and save your License
- Close NinjaTrader
- Go to the windows control panel--> Programs & Features--> Uninstall NinjaTrader 7
- Reinstall NinjaTrader from the following link:
After the reinstall please reset your instruments under Tools--> Options--> Data tab--> Reset Instruments
Note: You will not lose any settings, strategies, workspaces etc since they are located in a folder that won't be uninstalled.
Let us know if this corrects your issue.Vince B.NinjaTrader Customer Service
Comment
-
Now it appears to be working. Thank you for your help.
was it simply that it was not the most updated version? It looks like that release came out on 9 June and I have used it plenty of times since then with no problems. I also have not changed any instrument settings. Would be interesting to know what has caused this so that I can avoid doing what was done before or change the way that I do it if necessary
Comment
-
I seem to be running into another issue with this.
This time, it seems that all of the charts are loading (slowly, but loading nonetheless) except for the USDJPY. When I go to open up that currency pair, the chart just stalls. This happens if I open up a new chart or if I attempt change the currency from an already existing chart.
Attached is a screenshot of the EURGBP as I am attempting to change to the USDJPY. It has been sitting in this mode for at least 5 minutes.
Comment
-
Hello JG123,
How many charts do you have open? Also, is there an error message listed in the log tab of the control center?
Can you otherwise send a follow up note to support from within the software under Help--> Mail to support and check Logs and Traces.
Furthermore, include a link to this post and put 'For Vince' in the subject.Vince B.NinjaTrader Customer Service
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by AttiM, 02-14-2024, 05:20 PM
|
12 responses
213 views
0 likes
|
Last Post
by DrakeiJosh
Today, 11:17 AM
|
||
Started by cre8able, 02-11-2023, 05:43 PM
|
3 responses
237 views
0 likes
|
Last Post
by rhubear
Today, 10:46 AM
|
||
Started by frslvr, 04-11-2024, 07:26 AM
|
8 responses
116 views
1 like
|
Last Post Today, 10:30 AM | ||
Started by stafe, 04-15-2024, 08:34 PM
|
10 responses
47 views
0 likes
|
Last Post
by stafe
Today, 10:29 AM
|
||
Started by rocketman7, Today, 09:41 AM
|
3 responses
12 views
0 likes
|
Last Post Today, 10:07 AM |
Comment