Cannot Connect to AMP

[elitetradernyc]

Hey guys, I signed for an AMP futures account and for some reason it won't connect from Ninjatrader. Its been a few days since I wired in the money. I set up trading with TTnet trading platform, but unfortunately AMP tech support does not seem to be able to connect me. Any ideas?

[NinjaTrader_ChristopherS]

Hello elitetradernyc,

What happens when you try?

Do you receive a message? If so, what is the message?

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)

[elitetradernyc]

It's version 7.0.1000.16

Whenever I try to connect, it just does not turn green but just says "connecting"

[NinjaTrader_ChristopherS]

Hello elitetradernyc,

Please follow the instructions below to repair the NinjaTrader database.

Disconnect NinjaTrader from any open connections via File > Disconnect
From the NinjaTrader Control Center window select the menu Tools > Options
Select the "Data" tab
Press the "Repair DB" button
Press the "OK" button

Then upgrade NinjaTrader.

You can do this by going in NinjaTrader to Help > License Key and coping your license key.

Then closing NinjaTrader and following the link below. You will need to enter in your license key to reach the downloads page.

http://www.ninjatrader.com/download-registration.php

[elitetradernyc]

I just noticed that it says " Current License Type= SimulationOnly doesn't this need to say Live? I purchased a live license about 2 months ago.

[NinjaTrader_ChristopherS]

Hello elitetradernyc,

You do not need to enter in a live license key to connect.

You will need to enter in your live license key to be able to trade your live account in NinjaTrader.

[elitetradernyc]

I completed these steps and upgraded, unfortunately, that did not solve it, any other ideas?

Please follow the instructions below to repair the NinjaTrader database.

Disconnect NinjaTrader from any open connections via File > Disconnect
From the NinjaTrader Control Center window select the menu Tools > Options
Select the "Data" tab
Press the "Repair DB" button
Press the "OK" button

Then upgrade NinjaTrader.

[NinjaTrader_ChristopherS]

Hello elitetradernyc,

Please try restarting your PC, modem and router, then trying the connection again.

If you still experience the same, are you able to connect to another connection, like the Kinetick End Of Day connection?

[elitetradernyc]

Okay, I completed the restart - still does not work. Kinetick connects just fine.

[NinjaTrader_ChristopherS]

Hello elitetradernyc,

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris S" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.
3.) Your config file

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

You will find your configuration file in the following directory: (My) Documents\NinjaTrader 7\config.xml

[elitetradernyc]

Hey guys, thanks for the advice, I am now able to get the green connection to AMP via the TradingTechnologies channel, but my live accounts do not show under the accounts tab, how do I view them?

[NinjaTrader_Kyle]

Hello,



The account must be set manually when the connection is configured. Please remove and recreate your connection:

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

The following link will take you to a page that details the steps required for creating a connection to your Trading Technologies based brokerage.
Click here to take me to the Trading Technologies Connection Guide

[elitetradernyc]

Hi, no this did not work, it still only shows the SIM accounts.

[elitetradernyc]

I am not certain if I have the live license key installed could this effect the accounts I see?

[NinjaTrader_Kyle]

Hello,

A live license would be required to access live accounts.