Continuum disconnections

[orenshkol]

Hi,
We recently moved our live trading operation to Ninja with continuum as our connection. For the past several days continuum disconnected several times without warning (order and data connection or one of them).
This is very disturbing and is costing us money. Please advise as to what actions we can take.

Thank you.

[NinjaTrader_VinceB]

Hello,

Thank you for your post.

We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• Broker/market data servers may be experiencing temporary downtime

[orenshkol]

Thank you for your quick reply,
We are running Ninja on a dedicated server using a static IP that has experienced no global internet connection issues, only the Continuum connections problems. Isn't there any way to diagnose the problem? If not I find it very disappointing.

[NinjaTrader_VinceB]

Hello,

Can you send an email from within the application under Help--> Mail to support. Make sure that Logs and Traces are checked and then send it over. Put in the subject 'For Vince' and refer to this thread.