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Can't connect to IB

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    Can't connect to IB

    I have done everything as instructed. IB is up and running and the api is set correctly.

    When I go to add IB as data feed it says "NT has detected a problem and needs to shut down"

    This is on my home computer, the office machine worked ok today.

    What gives??

    John

    #2
    - please double check the installation requirements as per download page
    - please make sure you are on latest 6.5.1000.1
    - please try this:
    * uninstall NT
    * clear your browser cache
    * download and install NT again
    - if error then persists: what exact error message do you get? screenshot?
    DierkNinjaTrader Customer Service

    Comment


      #3
      Reply

      I did all that. I uninstalled and reinstalled twice. I keep getting the error that I posted above. I also uninstalled verson 6.0 and delected directory.

      "NT has detected a problem and needs to shut down" I get that when I try to add new data feed.

      I have 822.2 of TWS.

      I have it working on the machine at work, not at home.

      Please call me.

      404 805 4810

      Comment


        #4
        Please send your logs and traces by Help->Mail to support, subject "for Dierk" and refer to this post. Thanks
        DierkNinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_Dierk View Post
          - please double check the installation requirements as per download page
          - please make sure you are on latest 6.5.1000.1
          - please try this:
          * uninstall NT
          * clear your browser cache
          * download and install NT again
          - if error then persists: what exact error message do you get? screenshot?
          I did all that TWICE. I got the error that I posted in the orginal post.

          Please call. 404 805 4810

          John

          Comment


            #6
            Please proceed as per my post #4. Thanks
            DierkNinjaTrader Customer Service

            Comment


              #7
              Originally posted by NinjaTrader_Dierk View Post
              Please send your logs and traces by Help->Mail to support, subject "for Dierk" and refer to this post. Thanks
              I already sent it:

              Hello John,

              Thank you for your note.

              Unfortunately, I do not have time to call you right away. We solve almost inquiries by email. If an issue can't be resolved within a few emails, we can schedule for a call and remotely login to your PC to help resolve the issue.

              Please follow the instructions in the link below to setup an account connection with IB in NinjaTrader.
              http://www.ninjatrader.com/webnew/support_interactivebrokers.htm

              Please ensure you have TWS 882 installed.


              Sincerely,

              Jason Hilling
              NinjaTrader Customer Service
              NinjaTrader, LLC - Architects of electronic trading innovation.

              Comment


                #8
                As I can see by your trace file you appear to have non-standard fonts configured on your PC. Please try to reset to defaults. This should resolve the issue.
                DierkNinjaTrader Customer Service

                Comment


                  #9
                  Originally posted by NinjaTrader_Dierk View Post
                  As I can see by your trace file you appear to have non-standard fonts configured on your PC. Please try to reset to defaults. This should resolve the issue.
                  How do I do that??

                  John

                  PS Thanks for you help.
                  Last edited by jficquette; 04-09-2008, 07:12 AM.

                  Comment


                    #10
                    Sorry I don't know. I suggest reverting any font related settings on your PC.
                    DierkNinjaTrader Customer Service

                    Comment

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