SI price format changes

[sju10544]

Hi guys,

have made all the necessary steps as it was described here: http://www.ninjatrader.com/Advisory/Advisory24.php

But unfortunately I have still a weird SI chart. Please have a look at the attachment.

Data provider is Rithmic / AMP.

Any help in this matter would be great.

Thanks

Jens

[NinjaTrader_RyanL]

Hello Jens,


Thank you for your forum post.


Please troubleshoot the SI data by clearing your cached chart data:

• Close NinjaTrader
• Documents
• NinjaTrader 7
• Open the db folder
• Delete the Cache folder
• Restart NinjaTrader
• Connect and re-test SI 09-14

Please let me know if this does not help to resolve the situation or if I can provide any further assistance.

[sju10544]

Sorry, but had forgotten to tell you, that I have already made your sugesstions. Nevertheless have deleted the db Cache folder once more - unfurtunately with NO effect.

Chart looks still strange...

[NinjaTrader_RyanL]

Hello Jens,


Thank you for the follow up.


You can take this one step further and delete your historical chart data and then re-download this from Rithmic:

Please use the steps I have provided below to delete your historical chart data:

• Close NinjaTrader
• Documents
• NinjaTrader 7
• Open the db folder
• Delete the Tick, Minute, Day and Cache folders
• Restart NinjaTrader
• Connect

[sju10544]

Hi Ryan,

hmmm.... after deleting all the historical data folders I got the same picture:

All charts are looking good EXCEPT the SI chart...

And now?

[NinjaTrader_RyanL]

Hello Jens,


Thank you for the follow up.


Were you able to reset your instruments after reinstalling?


When you perform an instrument reset, the following actions will occur:

• User added instruments will not be affected.
• Any changes you have made to the original instrument settings will be reset
• Any changed symbol mappings will be reset including changes made for use with the Automated Trading Interface.

• Disconnect from any data providers.
• Control Center > Tools > Options...
• Data tab > Reset Instruments
• Restart NinjaTrader

If the reset does not help to resolve the SI chart, please send a note to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Ryan L." in the subject line.


In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest log and trace file:
You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named "log.20140814.txt"

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.20140814.txt"

[sju10544]

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