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SI price format changes

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    SI price format changes

    Hi guys,

    have made all the necessary steps as it was described here: http://www.ninjatrader.com/Advisory/Advisory24.php

    But unfortunately I have still a weird SI chart. Please have a look at the attachment.

    Data provider is Rithmic / AMP.

    Any help in this matter would be great.

    Thanks

    Jens
    Attached Files

    #2
    Hello Jens,


    Thank you for your forum post.


    Please troubleshoot the SI data by clearing your cached chart data:
    • Close NinjaTrader
    • Documents
    • NinjaTrader 7
    • Open the db folder
    • Delete the Cache folder
    • Restart NinjaTrader
    • Connect and re-test SI 09-14



    Please let me know if this does not help to resolve the situation or if I can provide any further assistance.
    Ryan L.NinjaTrader Customer Service

    Comment


      #3
      Sorry, but had forgotten to tell you, that I have already made your sugesstions. Nevertheless have deleted the db Cache folder once more - unfurtunately with NO effect.

      Chart looks still strange...

      Comment


        #4
        Hello Jens,


        Thank you for the follow up.


        You can take this one step further and delete your historical chart data and then re-download this from Rithmic:

        Please use the steps I have provided below to delete your historical chart data:
        • Close NinjaTrader
        • Documents
        • NinjaTrader 7
        • Open the db folder
        • Delete the Tick, Minute, Day and Cache folders
        • Restart NinjaTrader
        • Connect
        Ryan L.NinjaTrader Customer Service

        Comment


          #5
          Hi Ryan,

          hmmm.... after deleting all the historical data folders I got the same picture:

          All charts are looking good EXCEPT the SI chart...

          And now?

          Comment


            #6
            Hello Jens,


            Thank you for the follow up.


            Were you able to reset your instruments after reinstalling?


            When you perform an instrument reset, the following actions will occur:
            • User added instruments will not be affected.
            • Any changes you have made to the original instrument settings will be reset
            • Any changed symbol mappings will be reset including changes made for use with the Automated Trading Interface.


            • Disconnect from any data providers.
            • Control Center > Tools > Options...
            • Data tab > Reset Instruments
            • Restart NinjaTrader



            If the reset does not help to resolve the SI chart, please send a note to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Ryan L." in the subject line.


            In the message, please include the following:
            1.) A link to this forum thread.
            2.) Your latest log and trace file:
            You will find the log file in the Documents > NinjaTrader 7 > Log folder.
            • The log file will be named "log.20140814.txt"


            You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
            • The trace file will be named "trace.20140814.txt"
            Ryan L.NinjaTrader Customer Service

            Comment


              #7
              You've got mail!

              Comment

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