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Partner 728x90

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can't connect or reinstall

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    can't connect or reinstall

    I'm having issues with NT connection and installation.

    Yesterday I installed ran and connected NT on a new computer with no issues. The next morning, NT gave me an error notice
    "ninjatrader is having problems connecting to its' license servers..."

    After numerous attempts and checking of the firewalls, I gave up and uninstalled. When I attempted to reinstall the setup.exe file, it gives me the following error notice
    "failed to download ninjatrader"

    The only significant change I can think of between yesterday's successful connection and today's issues is a windows 8 update.

    What do you think could be the problem?

    #2
    Hello Kyu012,

    Thank you for your post.

    Please contact us at platformsupport[at]ninjatrader[dot]com so I may send you a direct link to attempt the download.
    Patrick H.NinjaTrader Customer Service

    Comment


      #3
      sent.

      Just for your reference I have no issues downloading the setup file. It is on my computer. Its just having issues installing.

      Thanks

      Comment


        #4
        Hello Kyu012,

        Thank you for your response.

        What is the message you are receiving upon installing NinjaTrader?
        Patrick H.NinjaTrader Customer Service

        Comment


          #5
          The reinstall went ok.

          But i'm still getting the ninjatrader license problem.

          Comment

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