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    #16
    CQG has confirmed it is resolved.
    BrandonNinjaTrader Customer Service

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      #17
      From CQG 12:51 EST

      CQG's website says all systems normal.

      http://www.cqg.com/Support.aspx

      Steve

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        #18
        Hello Steve,

        Speaking with CQG directly they informed us that it was a system wide outage for them that is currently resolved and they will issue a statement shortly on it. They are monitoring the situation closely they say.
        BrandonNinjaTrader Customer Service

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          #19
          We are all monitoring it closely Brandon. Thanks.

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            #20
            Originally posted by NinjaTrader_Brandon View Post
            Tests on our end seem good. CQG has informed me that they will be sending out an official statement to their users shortly.
            thanks - it is working again

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              #21
              Did CQG ever issue a statement with what actually occurred?

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                #22
                Below is the message I had received from CQG last Friday

                "Today at 9:54 AM CST there was a significant surge in market activity that caused many real time servers to fall behind. At 10:07 AM CST, the data line processing application on 20 of the servers crashed. Client connections were moved to alternate data servers but took some time to recover. By 11 AM CST, development staff had identified the issue that triggered the crash and began to work on a fix. The solution is currently being tested and should be deployed this weekend. "
                BrandonNinjaTrader Customer Service

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                  #23
                  So what exactly was the "issue"?
                  HFT/Algo overload as usual?

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                    #24
                    Hello aa88qinc,

                    Thanks for your reply.

                    For additional information I would recommend contacting CQG directly.
                    BrandonNinjaTrader Customer Service

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                      #25
                      I connected today and it brought up the log with this seeming error msg. CQG Adapter Subscribe market data reslove...could not be resolve

                      see pic - yellow highlight line

                      it seems to be working properly in test - is this working or not yet?
                      thanks
                      Attached Files

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                        #26
                        Hello Cowboy,

                        Thanks for your reply.

                        The message you received is for the Australian Dollar June contract. You will need to role this over to the September contract. If you need additional assistance on these please create a new thread on the subject or write into platformsupport[at]ninjatrader[dot]com
                        BrandonNinjaTrader Customer Service

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                          #27
                          Thanks for the help

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