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Login Failed: CQG Instrument metadata not available

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  • aa88qinc
    replied
    back up but how do you trust it now?

    Leave a comment:


  • NinjaTrader_Brandon
    replied
    Hello BigAAPL,

    Thanks for your reply.

    I am getting reports from some other users also that they can now connect.
    I have not been informed anything further at this point as to the cause.

    Leave a comment:


  • BigAAPL
    replied
    Logged in successfully at 11:52AM.

    Leave a comment:


  • aa88qinc
    replied
    what's exactly the issue

    I have CQG/AMP, usually never a problem...
    but today it has been hinky all day
    and still can't log in ...

    Leave a comment:


  • Cowboy
    replied
    I too am with AMP/CQG and while I sometimes get disconnects for a few seconds, today I got all this wacky pricing and now cant log me in.

    Thanks Brandon for the update

    Leave a comment:


  • NinjaTrader_Brandon
    replied
    Hello flipper26,

    Thanks for your reply.

    I would recommend testing once we report that the connection has been resolved.
    If you then still see this you can email us your log and trace files to look into this further by going to Help>Mail To Support
    Ensure to include information about your inquiry in the message

    Leave a comment:


  • flipper26
    replied
    I'm with AMP/CQG. I didn't have any issues with login but I am getting constant disconnects today - have never seen it like this. It does automatically reconnect after a few seconds without having to logout or take any other action. Is this related to the CQG/Continuum issue, or extreme volume due to Russian situation? Thanks

    Leave a comment:


  • NinjaTrader_Brandon
    replied
    Hello,

    Thanks for your posts.

    CQG/Continuum have reported they had a small issue and they are aware of it and looking to resolve.

    I will update with more information once it is available.

    Leave a comment:


  • traderx123
    replied
    Same here ! "Failed to receive LineTimeUpdate response from Dataserver during logon"

    Leave a comment:


  • peterhxu7
    replied
    same here. can't connect

    Leave a comment:


  • BigAAPL
    replied
    Also getting said error message on CQG. My guess is with the flood of volume on Russia news (Volatility explosion) the servers were overwhelmed.

    Leave a comment:


  • Cowboy
    started a topic Login Failed: CQG Instrument metadata not available

    Login Failed: CQG Instrument metadata not available

    I was paper trading ES when as soon as I bought I was instantly up $200+.
    So I logged out and logged back in,
    Now I get login failure

    Login Failed: Exception of Type. CQG TRader Data Access Sesion Manager Instrument metadata not available Exception was thrown.

    I tried to login again and a new error msg: Failed to receive LineTimeUpdate response from Dataserver during logon

    Please advise
    Thanks

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