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    Ninja Install Error

    Upon opening Ninja this morning it tried to do an install instead of firing up the trading platform.

    I get the error attached.

    Any ideas?

    Stewart
    Attached Files

    #2
    imported post

    Another screenshot
    Attached Files

    Comment


      #3
      imported post

      Another
      Attached Files

      Comment


        #4
        imported post

        Sorry for your inconvenience. This has happened several times below.You can find the solution here:

        http://www.ninjatrader-support.com/a.../questions/25/

        Ray
        RayNinjaTrader Customer Service

        Comment


          #5
          imported post

          Did all that but still will not uninstall?



          Stewart

          Comment


            #6
            imported post

            Still unable to get it uninstalled? What can I do?

            Comment


              #7
              imported post

              Hi Stewart,

              Has your problem been resolved? I get the same error message as your last post and can only start NT through C>Program files>NT5>bin>NT Icon. If I copy the start icon to my desktop I get an error message, so I was wondering if you resolved the issue through Denise with NT support.

              Thank you

              Comment


                #8
                imported post

                I had to do a system restore and then delete Ninja and reinstall. My data was still there. But after a few more days it will do it again. I do another system restore and all works again.

                So still not sure the cause.

                Comment


                  #9
                  imported post

                  Thank you Shiva. That is what Ray is suggesting to me. I may try some things on my own before system restore. I've heard horror stories regarding restore ...especially for the tech challenged person. Also, as I said, I can load my current NT now just fine. The prob is I can't upgrade.

                  Comment


                    #10
                    imported post

                    Upgrade to what version? If you have a current NT version and you want to upgrade to NT 5.1.1.3 Beta, you can just run the installer. No need to uninstall anything. Did this not work?

                    Ray
                    RayNinjaTrader Customer Service

                    Comment


                      #11
                      imported post

                      Ray,

                      I am running 5.0.1000.7. Running the installer does't work. I get the error message I sent you in my email. My name is Don Rozell.

                      Thank you

                      Comment


                        #12
                        imported post

                        Sorry Don, I rip through 150+ emails a day so at this moment it does not come to my mind.

                        A few questions:

                        - 5.0.1000.7 is current up and running?
                        - When you try and install the current beta version, can you remind me what the error message is?

                        Thanks.


                        Ray
                        RayNinjaTrader Customer Service

                        Comment


                          #13
                          imported post

                          Ray,

                          - 5.0.1000.7 is up and running and connects to Patsystems.
                          - The error message says: The feature you are trying to use is on a network resource that is unavailable.

                          Sorry I dont know how to post a screenshot, but it is the same "network resource" error message as posted by Shiva below.

                          Thank you.

                          Comment


                            #14
                            imported post

                            Try the following -

                            1 - Clear your internet cache, via IE it is Tools-->Internet Options, Clear History
                            2- Download and save the folllowing file to your desktop

                            http://www.ninjatrader-support.com/ninjatrader/nt5/NinjaTrader.Install.msi

                            3. Double click on the saved file to run the installer.

                            Let me know how this works out.

                            Ray
                            RayNinjaTrader Customer Service

                            Comment


                              #15
                              imported post

                              Tried it but got same message upon trying to install.

                              Comment

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