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    Login Failed

    Hi there,

    When I try to connect to my data feed I get the following error message:

    "Login failed: please check your account connection parameters and your internet connection"

    Do you know what the issue is?

    Thanks,

    Erfan.

    #2
    Hello Erfan,

    Thank you for your post.

    It is either due to the username and password being incorrect or no longer valid or an internet connection item. So I may further test your account connection on my end, can you please send me your configuration file?

    You will find your configuration file in the following directory:
    • (My) Documents\NinjaTrader 7\config.xml

    Once located, please attach the config.xml file to an e-mail to platformsupport[at]ninjatrader[dot]com with this thread in the subject line: "http://www.ninjatrader.com/support/forum/newreply.php?do=postreply&t=69133"

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