Historical data is corrupted issue

[AntonP]

Hello Team,

I hope you can help me with the following issue that I faced this week. For some reason i began to receive the error that historical data is corrupted on every FOREX instrument, while there were no issues before this week.

I've tried to clean all historical data and delete the folders from DB folder (cache, minute, tick, day). Then I've downloaded history data again, but still receive the error. So, I only can view data for 2014, but not before. It seems that the issue somehow connected with Data/Time setting.

Any suggestions what can be done to solve the issue?

[NinjaTrader_PatrickH]

Hello AntonP,

Thank you for your post and welcome to the NinjaTrader Support Forum!

So I may investigate this matter further please answer the following questions.

• What window in NinjaTrader are using that generates this message?
  
• What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)
  
• Who are you connected to? This is displayed by green on lower left corner of the Control Center window.
  
• What instrument(s) have you selected?

I look forward to your response.

[AntonP]

Hi Patrick,

1. I try to open a chart with Days to load more than 1Y. Please find the attached scrshoot of the error window.
2. Version NinjaTrader 64-bit 7.0.1000.21
3. Connnection FXCM or Kinetick - End of Day (free) - i've tried both
4. For example, EURUSD, GBPUSD and AUDUSD.

[NinjaTrader_CodyB]

Hello,
Thank you for your reply.
Do you continue to receive this message after reloading your historical data?
To reload your historical data please right click in the background of your chart and select 'Reload All Historical Data'.

Click here for more information on Reloading Historical Data

[AntonP]

Hello Cody,

Unfortunately, no action can be performed after the error. The chart screen is showing Loading Data and right click menu is not available.

I've also tried to abort the loading of history data, but nothing happens.

[NinjaTrader_CodyB]

Hello,
Please follow the steps below to load NinjaTrader without workspaces and then Reload Historical Data.

1. Shut down NinjaTrader
2. Navigate to the folder (My) Documents\NinjaTrader 7\workspaces
3. Delete the file named "_Workspaces.XML".
4. Right click on "Untitled1.xml"
5. Select Rename
6. Rename it to "Untitiled1 Old.xml"
7. After deleting and renaming the files above, restart NinjaTrader which should
startup without any workspaces.
8.Once NinjaTrader is restarted please go to Tools-> Historical Data Manager->
Select the Reload tab-> Press "Reload All."
Then Load up one of the charts causing this error. Does the error continue to occur?
I look forward to your reply.

[AntonP]

Hello Cody,

The error is continue to occur.
"Reload All" should load only active instruments. So, if there is no opened instrument/chart then no data will be reloaded. Nevertheless, I've perform the actions which you suggest. Unfortunately, no progress.

So far, I can only see 2014 data.

Anton

[NinjaTrader_CodyB]

Hello,
Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following ticket number in the body of the email:1165532.
I look forward to your reply.

[AntonP]

Hi Cody,

The log was sent.

[AntonP]

Hi, I would like to thank Cody and Brandon for the help they are provided to solve the issue. Finally, we have found that the issue was in timezone setting for Moscow, Russia UTC +3:00. Personally, I think that this is because a change in timezone settings this year in Russian Federation. It seems that Micorsoft has issued an update for timezone settings that was installed. After that I've started to face the issue with historical data. Using another timezone setting will solve the issue.
Guys from NinjaTrader correct me, if I'm wrong.
Once again thank you for your assistance!

Anton