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Creating New Chart Issues

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    Creating New Chart Issues

    if I reboot my computer the NT works and I can create a new chart however after a period time, I am not able to. I have cleaned my system, it loads up quickly the already created charts however it will not create a new chart, I have updated the windows recently it help a little but still remains the same... my computer system is powerful and have plenty of spare ram etc... does anyone else have problems with this. Any solutions would be welcome. Thanks use Kinetic and lifetime license.

    #2
    Today I am unable to start NT7 at all, it loads the splash screen then that disappears and nothing happens. I have it installed on two different computers and have the same issue.,. this makes me believe it is not my issue.

    anybody else have starting NT issues today?

    Comment


      #3
      Hello cnicocash,

      Thank you for writing in.

      Please send me a note at platformsupport (at) ninjatrader (dot) com, and attach your log and trace files from the last time that this occurred so that I can look for any errors or exceptions that may appear. Make sure to include a link to this forum post the body of the email.

      You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
      • The log file will be named "log.YYYYMMDD.txt"

      You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
      • The trace file will be named "trace.YYYYMMDD.txt"

      I look forward to hearing from you.
      Zach S.NinjaTrader Customer Service

      Comment


        #4
        Hello James108,

        Thank you for writing in.

        Do you receive any type of error message? If you restart both your modem and your PC, does this behavior persist?

        I look forward to your response.
        Zach S.NinjaTrader Customer Service

        Comment


          #5
          reply thanks I was able to fix this following the post to install the SQL. Not sure why this was necessary as it worked before. thanks

          Comment

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