I set my templates to 24 hours, I've tried merge and not merge, I've deleted my cache, I've done all the things read after seaching and fighting with this for months...
I load a 6E ##-## tick chart from kinetic, then a month later I load it again and there's a month in the middle of my data range that just won't load, I delete the cache, no help, delete the cache and delete all data loaded since the load i did a month ago, with NT closed, re-open, load chart, and there's a huge GAP in the price,.. this is ##-##, tried it with merge back and do not merge back (shouldn't matter), Happens with CL, and other contracts. ... so then I delete all cache, try to download data in the historical data manager, and it overwrites all my stuff from April to Sept that I've collected for the last 6 months. I WANT THIS BACK... I want this $1000 crap to work. oh can't forget the $100 a month for kinecit. Why should users have to go solve a puzzle just to get data on a @#%$%$ chart?!?!
How do I get my data back, it's not in recycle bin. If download data is going to delete my existing data perhaps you should WARN users of that??! What are the exact steps I need to take to add to data that was already collected...without a massive disconnect in the data.. how is this so hard?
If you'd like to deal with me directly, that'd be great. I've been very patient with other shortcomings of NT but this is too much... Delete this and email me ifyou want...
Thanks....
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