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Partner 728x90

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    Hello,

    I have a CQG connection with two logins. I have one login on my trading platform and one on my monitor platform (which has charts to watch, but not to trade).

    This happens quite often and I need to find a solution:

    I usually keep several charts open on my trading platform. I have a multi threaded I7 2.4ghz (boost to 3.4 I think ghz)laptop, 8 gig ram, There is never a lack of core cpu or memory.

    When I change to a new instrument on the chart (drop down) or open a new chart, say I don't have 6S open and now I want to open a chart....

    I open the new chart or toggle an existing chart...and there is no data stream. It doesn't help if I reload historical data or if I disconnect and reconnect.

    To solve it I have to shut down Ninja then restart it, in which time of course, the trade I wanted to make is now obsolete.

    This has been happening for some time now through different versions of Ninja 7. But now I need to fix it and don't want to ignore it any longer.

    Can you advise me?

    Thank you

    #2
    Hello Turtle Trader,

    Can you please send me your log and trace files from the trading platform, so I can investigate. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Attn Jason, No data' in the subject field and enable 'Log and trace files'.
    JasonNinjaTrader Customer Service

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