CQG Data connection problem

[flimbo]

Hi,
suddenly i have problem connect to CQG.
iam able to connect but i cannot get history data for intraday.
currently data working but history not.
i checked log and found this:
11/17/2014 12:56:19 PM Connection Unable to connect to NinjaTrader data server (HDS10.NinjaTrader.com/31654): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 208.48.16.130:31654

3days before i was not able to connect to Ninjatrader.com website .finally today iam able.
but my problem remain.

[NinjaTrader_ChristopherS]

Hello flimbo,

Please restart your PC, modem and router and try the connection again.

[BottomShark77]

Hello flimbo,

Please restart your PC, modem and router and try the connection again.

Why would restarting pc, modem and router allow intraday historical data to start working again? I have had the same problem as stated above.

[NinjaTrader_ChristopherS]

Hello BottomShark77,

Restarting the PC, modem and router is the first troubleshooting step if you are unable to establish a connection.

[BottomShark77]

Hello BottomShark77,

Restarting the PC, modem and router is the first troubleshooting step if you are unable to establish a connection.

But I am connected and am getting data right now but not data from this morning. I am a very smart individual and woke up late today. I also did this smart thing and didn't have the first 9 min of data one day last week. Forget what day it was.

[BottomShark77]

I am only missing data from 11/7 all the way to today with range charts. Time charts not so bad.

[BottomShark77]

Hello flimbo,

Please restart your PC, modem and router and try the connection again.

I will try this but I am pretty sure I will lose what data I have right now.

[flimbo]

Thanks,
restaring modem works. !
now i can get data

unfortunatelly ninjatrader.com website not working.
iam using tor browser then it works

[BottomShark77]

Hello BottomShark77,

Restarting the PC, modem and router is the first troubleshooting step if you are unable to establish a connection.

Time charts came in okay but had to reload historical data for range charts. I didn't have the option of reloading any data before restarting the pc. Glad that this worked though. I will have to remember this restarting the pc idea.

[NinjaTrader_ChristopherS]

Hello*flimbo,

NinjaTrader.com is up and running.

You may need to check your firewall settings or your web browser settings.*