Connected - Not updating

[ezinvestor]

Hello,
I am connected to Ninja Trader Continuum (green) but charts are not updating, no time and sales, no market analyzer, and no dome data. Session manager is set to 24/7 and all contracts are the march 2015. What am I missing

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)


Who are you connected to? This is displayed by green on lower left corner of the Control Center window.


What instrument have you selected?


(For a chart) what interval is selected?


Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[Peke5]

I have a similar problem with AMP demo account (CQG). When I try to load a new contract that expires 2015 for example ZN 03-15, nothing happens when I click "New" and also when I try to add the same contract to market analyzer error-window says you need to select an instrument. ES and 6E March contracts are working but everything else are not. I have the latest NT and no errors in log.

[NinjaTrader_ChristopherS]

Hello Peke5,

Please disconnect from your connection, reset the instruments and restart NinjaTrader.

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

[Peke5]

Hello Peke5,

Please disconnect from your connection, reset the instruments and restart NinjaTrader.

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

Hi, thanks but that didn't help in this case.


EDIT: Everything works now, thank you Christopher for your help.

[NinjaTrader_ChristopherS]

Hello Peke5,

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following number in the body of the email: ATTN: Chris S http://www.ninjatrader.com/support/f...d.php?p=396082

[NinjaTrader_ChristopherS]

Was corrected by upgrading NinjaTrader to the current release, then resetting the instruments.

You can upgrade by going in NinjaTrader to Help > License Key and coping your license key.

Then closing NInjaTrader and following the link below. You will need to enter in your license key to reach the downloads page.

http://www.ninjatrader.com/download-registration.php

Once upgraded, reset the instruments once more and restart NinjaTrader.

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.