Order can't be changed

[nourozi]

Hi, I have an automated strategy and let it run on its own. It is very often that when I check up on it, that the strategy is flattened and I receive the attached error message.

Do you know the cause of this issue and how I could avoid it?

Thanks,

Erfan.

[NinjaTrader_CalH]

Hello Erfan,

Thank you for your note.

Please send a note to support with your log and trace files attached so that we can investigate this further.

Go to Help -> Mail to Platform Support -> Check mark Log and Trace files

Put Attn Cal in the subject and then reference this thread in the body

[sledge]

How often are you changing it?

Every tick?

[nourozi]

How often are you changing it?

Every tick?

Yes, every tick.

[nourozi]

Hello Erfan,

Thank you for your note.

Please send a note to support with your log and trace files attached so that we can investigate this further.

Go to Help -> Mail to Platform Support -> Check mark Log and Trace files

Put Attn Cal in the subject and then reference this thread in the body

For some reason, I get the attached error when trying to send the log and trace files.

[NinjaTrader_CalH]

Erfan,

Can you please try manually attaching them -
You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.2015013.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.2015013.txt"

Send an email to platformsupport [at] ninjatrader [dot] com

[NinjaTrader_PatrickH]

Hello Erfan,

Thank you for your patience.

I am seeing quite a few disconnect messages through out your log and trace files, and there are disconnects when this message occurs.

Please try the following steps:

• Connect to your router via a wired connection if not already. A wireless connection would not be recommended.
• Restart your PC
• Unplug your modem and router's power supplies and wait 30 seconds
• Plug your modem and router's power supplies back in to restart them
• Start NinjaTrader and test the connection

Please let me know if the connection continues to have issues or these messages continue to occur.